Guest Relations Specialist

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Marriott international Full time

Responsibilities:

  • Ensuring a seamless check-in and check-out process for guests and escorting them to their rooms.
  • Responding to guest requests and complaints in a professional and polite manner to guarantee customer satisfaction.
  • Implementing procedures to improve services and attract more customers.
  • Training staff in professional conduct and organizing efficient staffing schedules.
  • Supporting service personnel with guest inquiries and taking over if issues arise.
  • Anticipating guest expectations and preventing complaints.
  • Serving as a link between guests and hotel management.
  • Attending meetings with management to discuss problems and strategies for improvement.
  • Handling cash and credit card payments.
  • Understanding safety and emergency procedures.

About this role:

This role is ideal for individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests. As a Guest Relations Agent, you will be the face of Marriott International, providing a warm and welcoming experience for our guests.

What we offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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