Guest Relations Specialist
4 weeks ago
Responsibilities:
- Ensuring a seamless check-in and check-out process for guests and escorting them to their rooms.
- Responding to guest requests and complaints in a professional and polite manner to guarantee customer satisfaction.
- Implementing procedures to improve services and attract more customers.
- Training staff in professional conduct and organizing efficient staffing schedules.
- Supporting service personnel with guest inquiries and taking over if issues arise.
- Anticipating guest expectations and preventing complaints.
- Serving as a link between guests and hotel management.
- Attending meetings with management to discuss problems and strategies for improvement.
- Handling cash and credit card payments.
- Understanding safety and emergency procedures.
About this role:
This role is ideal for individuals who are passionate about delivering exceptional customer service and creating memorable experiences for our guests. As a Guest Relations Agent, you will be the face of Marriott International, providing a warm and welcoming experience for our guests.
What we offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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