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Store Operations Manager

2 months ago

Dubai, Dubai, United Arab Emirates Noon Dubai Full time
About the Role

We are seeking a highly skilled and experienced Store Operations Manager to join our team at Noon Dubai. As a key member of our operations team, you will be responsible for managing the daily operations of our Dark Store clusters, ensuring seamless fulfillment and logistics processes.

Key Responsibilities
  • Cluster Management: Oversee the effective management of 2-3 Dark Store clusters, ensuring optimal performance and efficiency in fulfillment and logistics operations.
  • Team Leadership: Lead and support Team Leads in their daily operations, providing guidance and expertise to ensure successful store performance.
  • Operational Excellence: Ensure adherence to Standard Operating Procedures (SOPs) and implement process improvements to enhance overall store operations.
  • Manpower Allocation: Collaborate with the team to allocate resources effectively across stores, ensuring optimal staffing levels and minimizing downtime.
  • Issue Resolution: Address and resolve issues promptly, providing support to the team to achieve their best performance and meet business objectives.
  • Analytics and Insights: Analyze data and derive insights to identify areas for improvement, providing recommendations to enhance store operations and drive business growth.
  • Communication: Maintain clear and timely communication with all stakeholders, ensuring seamless collaboration and information sharing.
Requirements
  • Experience: Minimum 5 years of experience in operations, with a proven track record of success in managing teams and driving business growth.
  • Analytical Skills: Strong analytical skills, with proficiency in Excel and ability to interpret data to inform business decisions.
  • Communication and Coordination: Excellent communication and coordination skills, with the ability to work effectively with cross-functional teams.
  • Flexibility: Ability to accommodate flexibility in the work schedule, with a willingness to adapt to changing business needs.
  • Ops Metrics and Stakeholder Management: Understanding of operational metrics and stakeholder management, with the ability to analyze data and make informed decisions.