Store Operations Lead
20 hours ago
Store Operations Lead Job Description
At MAJID AL FUTTAIM, we are seeking a Store Operations Lead to join our team. In this role, you will be responsible for leading the team in delivering exceptional customer service standards and achieving business objectives.
- Customer Service
The ideal candidate will have a strong understanding of company CX standards, individual customer needs, and current trends. They will be able to drive the store team to deliver the highest levels of customer service at all times.
- Team Management
You will also be responsible for building and maintaining professional relationships with support teams, providing regular feedback to Marketing, Buying, and Planning.
- Sales and Business Improvement
The successful candidate will drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
- Store Operations
They will manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sales.
- Smooth Store Operations
In the absence of the store manager, the candidate will ensure smooth store operations, dealing with any potential disruptions to the business in a timely manner.
- Compliance
They will implement, manage, and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
Requirements:
- Diploma or High School Certificate
A diploma or high school certificate is required for this role.
- Qualification in Retail
A qualification in a retail-related field is an added advantage.
- Industry Experience
The ideal candidate will have a minimum of 4-5 years' industry experience.
- Management Skills
Strong management skills are essential for this role.
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