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Digital E-Commerce Cluster Manager

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Novotel Full time

Job Summary

We are seeking a highly skilled Digital E-Commerce Cluster Manager to join our team at Novotel. As a key member of our digital team, you will be responsible for driving the development and optimization of our digital products and services.

Key Responsibilities

  • Customer Experience Strategy
    • Develop and implement a customer experience strategy to improve customer path based on analytics and trends.
  • Digital Product Development
    • Utilize Accor Digital & E-Commerce system to gather information and build ideas for digital product development.
  • Digital Levers
    • Create, develop, and support digital levers to participate in re-inventing hospitality experience.
  • Digital Understanding and Application
    • Promote digital and e-commerce understanding and application in the business scope through decision making, training, mentoring, and delivering key presentations.
  • Data Interpretation and Action Planning
    • Interpret data and build relevant action plans to increase revenue and usage.

Qualifications

  • Minimum 2 years of experience in marketing in the hospitality industry.
  • Excellent capability in English language (spoken and written), and other international languages will be an advantage.