Insurance Platform Operations Lead

6 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Insurance Brokers L.L.C Full time
Job Summary:

Premier Insurance Brokers L.L.C is hiring an Insurance Platform Operations Lead to oversee the daily operations of our digital insurance platform.

Main Responsibilities:
  • Collaborate with insurance providers and digital vendors to integrate systems and enhance service offerings.
  • Develop and implement operational strategies to enhance customer service, streamline processes, and improve team performance.
  • Monitor key performance indicators (KPIs) such as response times, customer satisfaction, and conversion rates.
Experience and Qualifications:
  • Bachelor's degree in Business Administration, IT, Management, or a related field.
  • 10+ years of experience in e-commerce operations, call center management, or Insurtech.
  • Strong understanding of IT infrastructure, CRM systems, and call center technologies.


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