Digital Operations Strategist

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Premier Insurance Brokers L.L.C Full time
Job Description:

The Premier Insurance Brokers L.L.C is seeking a highly skilled Digital Operations Strategist to oversee the daily operations of our digital insurance platform.

Key Responsibilities:
  • Develop and implement operational strategies to enhance customer service, streamline processes, and improve team performance.
  • Monitor key performance indicators (KPIs) such as response times, customer satisfaction, and conversion rates, taking proactive steps to address performance gaps.
  • Collaborate with insurance providers and digital vendors to integrate systems and enhance service offerings.
Operational & Customer Service Excellence:
  • Supervise daily call center operations, including inbound/outbound calls, email support, and live chat assistance.
  • Ensure compliance with regulatory requirements, company policies, and e-commerce best practices.
  • Maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency in digital service delivery.
Business Development & Stakeholder Engagement:
  • Develop partnerships and tie-ups with service providers to enhance product offerings and add value to customers.
  • Analyze market trends and customer feedback to recommend enhancements and business growth opportunities.
  • Prepare and present reports on performance metrics, sales progress, and strategic insights to senior management.
Qualifications & Experience:
  • Bachelor's degree in Business Administration, IT, Management, or a related field (Master's degree is a plus).
  • 10+ years of experience in e-commerce operations, call center management, or Insurtech.
  • Strong understanding of IT infrastructure, CRM systems, and call center technologies.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NST Recruitment Limited Full time

    Digital Transformation StrategistWe are looking for a highly skilled Digital Transformation Strategist to join our team, driving AI thought leadership and strategic solutions for key customers.The Digital Transformation Strategist is an onsite working role, based in Abu Dhabi, UAE, with some flexibility to work remotely.As a Digital Transformation...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Millfield Fox Full time

    Digital Transformation StrategistMillfield Fox, a leading consultancy in AI-driven business transformation, is seeking an experienced Digital Transformation Strategist to lead their expansion in Abu Dhabi. This role involves developing AI strategies, driving business growth, and delivering high-impact solutions across multiple industries.The Role:As a...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ALDAR Full time

    Digital Transformation Strategist Job DescriptionWe are seeking a seasoned Digital Transformation Strategist to join our team at ALDAR. As a key member of our leadership team, you will be responsible for driving the digital transformation strategy for our Retail and Hospitality verticals.Your primary focus will be on developing and executing a comprehensive...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates VAM Systems Full time

    We are seeking a skilled Digital Product Strategist to join our team at VAM Systems. The ideal candidate will have experience in digital product development and marketing, with a focus on creating innovative solutions that drive business growth.Key Responsibilities:Develop and execute product strategies that meet business objectivesCollaborate with...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates React Full time

    We are seeking a skilled Digital Media Strategist to lead our digital marketing efforts at React Abu Dhabi Emirate. This role is responsible for the end-to-end management of digital media campaigns, from planning to execution, optimization and performance analysis.Key ResponsibilitiesDevelop comprehensive digital media strategies aligned with client goals...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates STEPS COMMUNICATIONS Full time

    Job DescriptionWe are seeking a highly skilled Digital Solutions Strategist to join our team at STEPS COMMUNICATIONS. As a key member of our business development team, you will be responsible for identifying and pursuing new business opportunities within the digital space.Your Key Responsibilities will include:Identifying and Pursuing New Business...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates PureHealth Full time

    About the JobWe are looking for a Digital Marketing Strategist to join our marketing team at PureHealth. As a key member of our team, you will be responsible for developing and implementing digital marketing strategies to promote our portfolio.Main ResponsibilitiesDevelop and implement digital marketing strategies to promote PureHealth's portfolio.Manage and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ANTAL INTERNATIONAL Full time

    Job DescriptionWe are seeking a highly skilled Digital Marketing Strategist to join our team at Antal International. As a Senior Performance Marketing Manager, you will be responsible for creating and managing effective digital marketing campaigns that drive high-quality traffic to our services.You will have experience with Google AdWords campaigns, LinkedIn...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mackenzie Jones Full time

    Mackenzie Jones Middle East is a leading recruitment agency with decades of experience in HR, Marketing, Finance & Accounting, Sales, Secretarial & Business Support, Management Consulting and Engineering.About the RoleWe are seeking a highly skilled Digital Marketing Strategist to join our team in Abu Dhabi. As a key member of our marketing department, you...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Ghobash Group Full time

    Ghobash Group is seeking a highly motivated and experienced Digital Marketing Strategist to join our dynamic team. The ideal candidate will have a strong background in digital marketing with a proven track record of developing and executing successful online marketing strategies.Key Responsibilities:Create, implement, and manage comprehensive digital...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates VentureOne Full time

    Sr. Manager, Business ConsultingAbout VentureOne:We are an innovation hub, a hotbed of creativity, and a place where groundbreaking ideas become reality. Our diverse team is united by a shared mission: to redefine industries and pave the way for success, both locally and globally.**Job Overview:**We are seeking a Digital Transformation Strategist to develop...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates JAYS GROUP Full time

    We are seeking a vibrant and creative Digital Marketing Strategist to join our dynamic marketing team in Abu Dhabi. This role is perfect for juniors with at least 1 year of experience who are passionate about digital marketing, content creation, and social media.The ideal candidate will be a vlogger with a knack for staying updated on TikTok and Instagram...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AQARY GROUP Full time

    We are seeking a talented Digital Content Strategist to join our team at AQARY GROUP. As an AI Creator, you will be responsible for developing high-quality ads and videos for multiple platforms using the latest AI tools.Key Responsibilities:Design visually stunning advertisements and videos that engage target audiences.Stay up-to-date with advancements in...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates G42 Full time

    The role of the Digital Content Strategist at G42 is to support the development and execution of communication initiatives that enhance our brand positioning and industry leadership.This position focuses on high-quality content writing (English only, Arabic is an advantage) and strategic social media execution to engage target audiences and amplify our voice...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MCG Talent Full time

    We are seeking a skilled Digital Content Strategist to oversee the development and execution of our website content. This role is crucial in ensuring our online presence effectively communicates our brand, expertise, and service offerings.The ideal candidate will have a strong background in professional services, understanding the nuances of the industry and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates IG Full time

    Job SummaryWe are seeking a highly skilled Digital Marketing Strategist to lead our user acquisition efforts and drive growth in the mobile gaming industry. As a key member of our team, you will be responsible for developing and executing marketing campaigns that attract and retain players.Main Responsibilities:Develop and implement user acquisition...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Momentum Full time

    Momentum is seeking a Digital Marketing Strategist to drive growth across all social media channels and support our existing team in managing our social presence.Job DescriptionWe are looking for a highly skilled Social Media Content Specialist to develop and execute multi-channel campaigns that drive engagement and revenue. The ideal candidate will have...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates AQARY GROUP Full time

    About the RoleWe are seeking an experienced Senior Marketing Strategist to join our team at AQARY GROUP. The ideal candidate will have a strong background in real estate marketing, with a focus on developing and implementing successful strategies to drive business growth.The Senior Marketing Strategist will be responsible for creating and managing targeted...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Taaeen Full time

    Job SummaryWe are looking for a highly skilled Operational Risk Strategist to join our team.The successful candidate will have experience in:Developing and implementing risk management strategies.Liaising with stakeholders to identify and assess risks.Providing guidance on risk reduction controls.Supporting the development of risk reduction plans.Leading the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Masdar (Abu Dhabi Future Energy Company) Full time

    **Content and Social Media Strategist**Masdar is seeking a creative and experienced Content and Social Media Strategist to join its team. The successful candidate will have a strong background in content creation, social media management, and digital marketing principles.**Key Responsibilities**Create engaging content for digital platforms, including blogs,...