Retail Account Manager

1 week ago


Dubai, Dubai, United Arab Emirates DELIVEROO Full time
About the Role

We are seeking a highly skilled and experienced Retail Account Manager to join our fast-growing Grocery Team at Deliveroo. As a key member of our team, you will be responsible for managing relationships with top National and SMB Retail/Non-food partners across a variety of categories.

Key Responsibilities
  • Manage the relationship of our top Retail/Non-food partners, becoming an expert in this space as we scale.
  • Drive partner performance by owning your portfolio's business growth through proactive reporting, weekly/monthly/quarterly meetings and reviews, analysis, improvement projects, and identifying growth opportunities.
  • Manage marketing and promotional planning for our Retail/Non-Food partners as they scale on the platform.
  • Ensure that we are developing an ongoing attractive value proposition for customers, including selection, promotions, pricing, and service levels.
  • Work closely with compliance, legal, and operations to ensure best practices.
  • Own the execution of site roll-outs as we scale the proposition, mapping our gaps in coverage for partner expansion.
  • Represent Deliveroo across your partner's organisation, and ensure that our internal stakeholders are supporting where appropriate.
Requirements
  • 3-4 years of experience in an account management, business development/new business, or commercial role.
  • Experience in working within the Retail and/or Pharmacy industry is required.
  • Experienced negotiator with the ability to drive mutual value for both partners and Deliveroo.
  • Partner obsessed, with effective relationship building, organisation, and communication skills whether face to face, through video, phone, or email.
  • Confident working with and analysing data - able to cut through the noise to understand what performance improvements will help grow your Retail partners, in order to make clear and actionable recommendations.
  • Able to create ideas and strategies to drive the growth of our joint business with our partners, with a willingness to trial at pace.
  • Collaborative team player who is able to get the best out of the people around you. Able to work effectively with all levels of Deliveroo.
  • Experience in working in a dynamic high-growth company is preferable.
What We Offer
  • 25 days of Annual Leave + Public Holidays.
  • Comprehensive Medical Insurance.
  • Annual flight allowance.
  • Free Deliveroo Plus - Free delivery and access to special offers.
  • Enhanced Maternity & Paternity benefits.
  • End-of-year parties and regular social events.
About Us

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We are committed to diversity, equity and inclusion in all aspects of our hiring process.



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