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Retail Banking Assistant Manager

3 months ago

Dubai, Dubai, United Arab Emirates Tanfeeth Full time

Role Overview: The primary focus of this position is to enhance the profitability of the retail banking unit through effective cross-selling of various financial products, including credit cards, Bancassurance, and overdraft services.

Key Responsibilities:

  • Develop and expand the fixed deposits and CASA (Current Account Savings Account) portfolio within the retail banking sector.
  • Contribute uniquely to achieving set targets while delivering exceptional customer service to both new and existing clients.
  • Offer professional and expert guidance on products and services, facilitating business leads to other departments to maximize business opportunities.
  • Proactively engage with customers in the assigned portfolio to enhance wallet share by promoting additional products and introducing new offerings.
  • Responsible for the ongoing assessment of client satisfaction and service quality, ensuring that client expectations are consistently met and surpassed.