Service Delivery Manager

4 days ago


Dubai, Dubai, United Arab Emirates Justlife Home Services Full time

At Justlife Home Services, we're revolutionizing the home services industry with our innovative marketplace platform. As a Quality and Operations Executive, you'll play a vital role in shaping the future of this exciting venture.

Responsibilities will include overseeing service provider teams to ensure they meet professional standards through continuous training and retraining sessions. You'll also develop, implement, and monitor on-demand service delivery processes, ensuring compliance with our operating procedures.

Using analytical tools like Power BI, you'll track professional performance metrics and initiate action plans for underperformers. Additionally, you'll coordinate service quality efforts between Justlife and partners, addressing non-compliance, and ensuring adherence to standards.

You'll manage the purchasing, procurement, and inventory of materials and equipment, ensuring seamless operation. Conducting site visits to engage with service providers, understand their challenges, and improve service delivery is also an essential part of this role.

The ideal candidate will have a Bachelor's degree from an accredited university and 1-3 years of experience in a quality and service role, preferably in the home service industry. Proficiency in Google and Excel Sheets (including basic formulas) and experience with on-demand service platforms are also required.

This position requires strong problem-solving skills and a data-driven decision-making mentality. Exceptional communication skills in both English and Arabic are necessary, as well as strong organizational skills, with the ability to manage multiple projects simultaneously.

We offer a range of benefits, including one-day extra vacation on your birthday with our JustHoliday program, free Justlife credits, and opportunities for work reality escapes through team-building games and challenges.


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