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Service Delivery Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Republica Full time

At Republica, we are seeking a highly skilled Service Delivery Manager to join our team. The successful candidate will oversee various activities on the restaurant floor, focusing on enhancing customer satisfaction through the quality of products and services provided to guests.

Key Responsibilities:

  1. Manage the workforce on the floor, ensuring that the guest area is smoothly covered as per shift and work schedule.
  2. Assist in scheduling reservations or special events to ensure seamless execution.
  3. Liaise between front-of-house and back-of-house teams to ensure cohesive operations.
  4. Greet and interact with customers to ensure a positive dining experience.

Requirements:

  • Bachelor's degree in hospitality management, business administration, or a related field preferred.
  • A minimum of 3 to 5 years' experience in a similar position.
  • Strong leadership and team management skills.