Service Delivery Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates IFFCO Group Full time
  • Support the GBS Sales strategy,ensuring alignment with the organization'sgoals.
  • Deliver operational excellence,optimizing processes and reducing costs.
  • Fostera culture of continuous improvement and innovation within the GBSteam.
  • Build strong relationships with BUstakeholders.
  • Maintain a high level ofcompliance and risk management within GBSoperations.
  • Lead by example, demonstrating acommitment to the organization's values and ethicalstandards.

Roles&Responsibilities

StrategicDirection Setting

  • Provide input to GBSSales service scope expansiondecisions.
  • Support strategic GBS Sales resourceplanning for specific end to end process/ segmentarea.
  • Provide input to GBS Sales operationalperformance metric and target level setting based on alignment withGPO and segment leadership.
  • Provide input toprioritization of transformation projects acrossSales.

Service DeliveryExecution

  • Ensure delivery of GBS Salesservices in accordance with agreed metrics and targets (i.e.SLAs).
  • Providing oversight, ensuring complianceand preforming checks on the activities performed by the 3rd partyprovider.
  • Service delivery Point of escalationin IFFCO for process non-compliances/escalations.
  • Interlock with BU Segments forend-to-end Sales processes.
  • Implement GBSTalent Management, training and development strategy withincaptive.
Key Skills
Delivery,Delivery Instructions,ServiceManagement
Employment Type :Full-time
Department / Functional Area: Service Delivery
Experience: 2 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Mon, 10 Feb2025

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