Delivery Operations Specialist

6 days ago


Dubai, Dubai, United Arab Emirates Delivery Hero Full time

**Job Overview:**

As a Delivery Operations Specialist at Delivery Hero, you will play a critical role in ensuring the seamless execution of our last-mile delivery network. Your primary responsibility will be to optimize rider staffing levels to meet the demands of our rapidly growing delivery operations.

  • Rider Staffing Optimization: Develop and implement strategies to optimize rider staffing levels, ensuring efficient and reliable delivery operations.
  • Order Volume Forecasting: Accurately predict order volumes to facilitate smooth logistics planning and minimize waste.
  • Rider Performance Incentives: Design and implement rider payment systems that incentivize performance and promote a positive rider experience.
  • Rider Behavior Influence: Develop and apply scoring mechanisms to influence positive rider behavior and improve overall delivery efficiency.
  • Logistics Metrics Analysis: Analyze logistics metrics to understand their impact on business performance.

**Data-Driven Decision Making:**

  • Data Analysis: Utilize in-depth experience to identify best practices and improvements for our markets and regions.
  • Complex Problem Solving: Rigorously test and analyze complex problems, documenting the impact objectively and recommending optimal solutions.
  • Data Presentation: Prepare data-driven cases and present solutions with visualizations and supporting material.
  • Impact Assessment: Anticipate the reaction of metrics, KPIs, and riders to changes, making data-driven decisions to adjust parameters.

**Problem Solving Strategies:**

  • Innovative Solutions: Solve unique and complex problems with a broad impact on the business using innovative and conceptual thinking.
  • Relieving Plans Development: Develop short-term and long-term relieving plans to address issues and counter challenges effectively.

**Stakeholder Engagement:**

  • Rollout Management: Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as needed.
  • Communication Skills: Communicate complex concepts, anticipate objections, and persuade senior executives in local markets.

**Required Qualifications:**

  • Bachelor's Degree: A Bachelor's degree is required; STEM and Economics backgrounds are highly preferred.
  • Experience: 5-6 years of experience in tech startups or operational roles are highly preferred; last mile delivery industry experience is a plus.
  • Data Analysis Skills: Excellent analytics and data-driven problem-solving skills are required.
  • Reporting Tools: Experience with Tableau, Data Studio, or similar reporting and visualization tools is desirable.
  • Communication Skills: Strong written and oral communication skills are essential for driving complex ideas and processes to diverse people across markets and teams.

  • Delivery Specialist

    6 days ago


    Dubai, Dubai, United Arab Emirates Tawseel Delivery Service Full time

    Tawseel Delivery Service is committed to providing exceptional customer experiences through our reliable and efficient delivery services. As a Delivery Specialist, you will play a vital role in ensuring our customers receive their items promptly and securely.Key Responsibilities:Route PlanningCreate effective delivery routes using GPS devices and mobile...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    At Delivery Hero, we are seeking a highly skilled Rider Legal Compliance Specialist to join our team.The successful candidate will have the opportunity to work closely with our local and regional legal teams to understand and monitor the differing legal landscapes relating to delivery riders on a regional level.About the RoleOwn rider legal compliance...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    We require an experienced Delivery Operations Expert with PRO Support to join our team at My Delivery Services LLC.Main Responsibilities:Ensure smooth operational performance, providing effective solutions for the company and its staff.Maintain knowledge of MOHRE processes and procedures, offering guidance and support.Collaborate with the office to address...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    About the Role:We are seeking a highly skilled and organized HR Operations Specialist to join our team at Delivery Hero. As an HR Operations Specialist, you will be responsible for managing the end-to-end employee lifecycle, including onboarding, offboarding, and internal transfers. You will also maintain accurate employee records and ensure data integrity...


  • Dubai, Dubai, United Arab Emirates Pasons Group Full time

    About the JobWe are seeking a highly motivated and organized individual to fill the role of Delivery Operations Specialist. The successful candidate will be responsible for overseeing the delivery process, managing customer relationships, and ensuring seamless execution of delivery operations.The ideal candidate will possess excellent communication and...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    We are seeking a talented Operations Specialist Rider Compliance to join our team and drive business growth through effective compliance practices.The successful candidate will be responsible for owning rider legal compliance understanding updates and adherence, as well as collaborating with local and regional legal teams to understand and monitor the...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    My Delivery Services LLC is hiring an Operations and PRO Services Specialist to contribute to our team's success.Key Accountabilities:Manage day-to-day operations, ensuring optimal performance and solutions.Stay updated on MOHRE procedures and policies, providing support and guidance.Partner with the office to resolve vehicle registration and renewal-related...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    My Delivery Services LLC is looking for a talented Operations and Logistics Specialist to spearhead the growth of our Delivery Services Company in Dubai, UAE, and Abu Dhabi Branch.The ideal candidate should possess:Extensive experience in managing delivery services.A valid UAE Driving License as a valuable skillset.Pre-existing connections in the field as an...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    We are seeking an Operations Specialist cum PRO to join our team at My Delivery Services LLC, a leading delivery services company in Dubai and Abu Dhabi.Key Responsibilities:Manage and oversee the operational aspects of the company, ensuring seamless solutions for employees and customers.Stay up-to-date on processes and procedures within MOHRE, providing...


  • Dubai, Dubai, United Arab Emirates Velo Logistics Delivery Services Full time

    We are seeking an experienced Manager Logistics Operations to join our team at Velo Logistics Delivery Services. In this role, you will be responsible for leading and managing logistics operations within Dubai and expansion to the northern emirates (AJM-SHJ-UAQ). Your primary focus will be on overseeing and directing the Rider Coordinator team, ensuring...


  • Dubai, Dubai, United Arab Emirates Delivery Hero SE Full time

    Job DescriptionWe are seeking a highly skilled Financial Operations Specialist to join our team at Delivery Hero SE. This role will be responsible for managing day-to-day Treasury operations, including cash flow forecasting and bank account management.Key Responsibilities:Cash Flow Forecasting: Ensure accurate and timely cash position reporting by...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Inventory Management Specialist to join our team at Delivery Hero. As an Inventory Management Specialist, you will be responsible for monitoring stock movement, providing reports on category-level inventory for all stores, and guiding stores on receiving deliveries and operational issues...


  • Dubai, Dubai, United Arab Emirates Mary Anne´s Fresh Produce Full time

    At Mary Anne's Fresh Produce, we are seeking a highly motivated individual to join our harvest and operations team as a Farm Operations and Delivery Specialist. The successful candidate will be responsible for assisting with harvesting, delivering products to customers, interacting with clients in a professional manner, and taking payments.This role...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Role OverviewWe are looking for a skilled Logistics Support Specialist to join our team at Delivery Hero.The successful candidate will be responsible for ensuring seamless delivery box operations, managing 3PL relationships, and maintaining accurate records.Schedule, install, track, and maintain 3PL delivery boxes to meet business requirements.Verify and...


  • Dubai, Dubai, United Arab Emirates Al Muhandes HR Consultancy Full time

    Job OverviewWe are seeking a reliable and detail-oriented Warehouse and Delivery Specialist to join our team. As a Warehouse and Delivery Specialist, you will play a crucial role in ensuring the smooth operation of our warehouse and delivery process. Your primary responsibilities will include receiving and stocking merchandise, preparing shipments for...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    What We OfferWe are offering an exciting opportunity for a motivated individual to join our team as a Delivery Box Administrator at Delivery Hero.This role involves managing the entire delivery box lifecycle, from procurement to disposal, and collaborating with internal stakeholders to optimize operations.Source, procure, and install 3PL delivery boxes to...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Distribution Center Operations Specialist:We are seeking a highly skilled and experienced Distribution Center Operations Specialist to join our team as a DC Supervisor. In this key role, you will be responsible for leading a team of warehouse staff, managing day-to-day operations, and driving process improvements to meet business objectives.Your Key...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Job OverviewDelivery Hero is expanding its Grocery Store tMart concept, offering 30-minute delivery of groceries at hypermarket prices. As an Inventory Management Specialist, you will play a crucial role in growing our business and ensuring seamless inventory operations.ResponsibilitiesMonitor daily stock movement and perform routine inventory adjustments to...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    Role SummaryWe are looking for a DC Data Sr. Coordinator to join the team at Delivery Hero. As a key member, you will focus on growing our own DC tMart to manage full operations DC Process by implementing commercial & demand requirements.Key Responsibilities:• Manage system tasks and documentation within the warehouse.• Act as a key user of all WH...


  • Dubai, Dubai, United Arab Emirates Oliver Wyman Full time

    Job descriptionOliverWyman is a global leader in management consulting. With offices in70 cities across 30 countries, Oliver Wyman combines deep industryknowledge with specialized expertise in strategy, operations, riskmanagement, and organization transformation. The firm has more than7,000 professionals around the world who work with clients tooptimize...