Senior Service Delivery Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Teleperformance Full time

Are you an experienced leader in service delivery with an eye in the sky for digital transformation and excellence?Teleperformance is on the hunt for a seasoned service delivery professional with a passion for driving excellence in customer experience. He/She will drive strategic service excellence while ensuring seamless operations across multiple sites for a next generation Airline in the GCC.As a Senior Service Delivery Manager, you will oversee the strategic and successful delivery of the full customer experience (CX) portfolio for a major player in the aviation field. This includes managing advanced digital services and AI solutions, ensuring seamless service delivery across multiple countries, and driving continuous improvement initiatives.You will act as the key point of contact between Teleperformance and our client, ensuring that service delivery not only meets the client's strategic goals but also drives sustained success in a fast-paced, ever-changing digital landscape.The Primary Responsibilities include:Leading service delivery & implementation, ensuring top-tier client satisfaction.Building strong client relationships, aligning service strategies with business goals.Overseeing a global service network, managing multicultural teams across multiple regions.Driving innovation, integrating AI and digital solutions into service delivery.Optimizing operations, identifying improvement opportunities and streamlining processes.Managing performance, monitoring KPIs, SLAs, and ensuring exceptional service standards.Handling escalations & risk management, proactively resolving challenges.To be successful in this role you must have:A minimum of 10 years of experience in service delivery management, with a proven track record of managing complex service delivery projects in a client-facing role.Strong knowledge of workforce optimization, process mapping, and workflow improvement to ensure efficiency and consistency across delivery centers.A solid understanding of digital services and technology platforms that support CX and service delivery.Proven experience in leading and inspiring high-performance teams across diverse cultural and operational environments.Exceptional client relationship skills, and the ability to engage with stakeholders at all levels from operational to executive.Strong analytical and problem-solving skills with excellent verbal and written communication skills.The Senior Service Delivery Manager (SDM) role is a cornerstone of the operations team, ensuring that service delivery is not only efficient and effective but also aligned with the strategic goals of both Teleperformance and its clients. This role is critical in driving innovation, maintaining client satisfaction, and ensuring the long-term success of the business in a rapidly evolving digital landscape.Join us to lead innovation in global service delivery and make a real impact on a world-class client experience—your leadership will shape the futureThe role is based in KSA, so relocation will be required.Teleperformance is an Equal Opportunities Employer.#J-18808-Ljbffr


  • Delivery Specialist

    3 days ago


    Dubai, Dubai, United Arab Emirates Tawseel Delivery Service Full time

    Tawseel Delivery Service is committed to providing exceptional customer experiences through our reliable and efficient delivery services. As a Delivery Specialist, you will play a vital role in ensuring our customers receive their items promptly and securely.Key Responsibilities:Route PlanningCreate effective delivery routes using GPS devices and mobile...


  • Dubai, Dubai, United Arab Emirates Tawseel Delivery Service Full time

    Tawseel Delivery Service values our customers and strives to provide them with exceptional delivery experiences. As a Customer Service Rider, you will play a vital role in ensuring our customers receive their items promptly and securely.Key Responsibilities:Customer SupportInteract with customers to understand their needs and preferences.Address any customer...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure,...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    At My Delivery Services LLC, we are seeking a skilled Operations and Rider Coordinator to join our team in Dubai, UAE, and Abu Dhabi Branch. As an essential part of our Delivery Services Company, you will play a vital role in ensuring seamless operations within the company.The ideal candidate should possess:Prior experience in delivery services, with a...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    **Job Responsibilities:**As an Operations Efficiency Consultant at Delivery Hero, you will be responsible for optimizing rider staffing levels to ensure efficient and reliable delivery operations. You will work closely with our operations team to develop and implement strategies to meet the demands of our rapidly growing delivery network.Rider Staffing...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    The Senior Service Delivery Manager (SDM) is responsible for ensuring highquality IT managed services delivery to clients while maintaining SLAs improving operational efficiency and driving customer satisfaction. This role involves managing a team of service professionals optimizing IT service operations and fostering strong client relationships to ensure...


  • Dubai, Dubai, United Arab Emirates PARK Senior Villas Chandler Full time

    Working within the framework of the Middle East Business Area's policies, processes and commercial strategy, the Senior Proposals Manager leads and coordinates the preparation, negotiation and successful finalization of large (Municipal/Industrial) proposals (including technical, financial and contractual aspects) in the (Water/Waste) sector. The Senior...


  • Dubai, Dubai, United Arab Emirates Delivery Hero Full time

    **Job Overview:**As a Delivery Operations Specialist at Delivery Hero, you will play a critical role in ensuring the seamless execution of our last-mile delivery network. Your primary responsibility will be to optimize rider staffing levels to meet the demands of our rapidly growing delivery operations.Rider Staffing Optimization: Develop and implement...


  • Dubai, Dubai, United Arab Emirates Ghobash Group Full time

    The Senior Service DeliveryManager (SDM) is responsible for ensuringhighquality IT managed services delivery to clients whilemaintaining SLAs improving operational efficiency and drivingcustomer satisfaction. This role involves managing a team ofservice professionals optimizing IT service operations andfostering strong client relationships to ensure the...


  • Dubai, Dubai, United Arab Emirates Amazon Full time

    Join a dynamic team as a Business Development Manager for our Africa, Middle East, Turkey (AMET) Delivery Service Partner business at Amazon. This role offers a unique opportunity to own the development and account management of our Delivery Service Partner (DSP) business based in Dubai, U.A.E.You will be responsible for collaborating with various internal...


  • Dubai, Dubai, United Arab Emirates Tampa Gardens Senior Living Full time

    About the RoleWe are seeking a Senior Quantity Surveyor to join our team in Dubai. In this role, you will be responsible for managing complex construction projects, including briefing the team on project scope and ensuring roles and responsibilities are understood.As a seasoned professional, you will have experience in managing resources and monitoring...


  • Dubai, Dubai, United Arab Emirates Moody's Investors Service Full time

    Job Description:This position is responsible for facilitating problem-solving and collaboration by providing technical support in a Windows 10/11 environment & O365. The successful candidate will have strong communication and customer service skills, with the ability to work independently and as part of a team.Key Skills and Qualifications:Knowledge of...


  • Dubai, Dubai, United Arab Emirates IFFCO Group Full time

    Support the GBS Sales strategy,ensuring alignment with the organization'sgoals.Deliver operational excellence,optimizing processes and reducing costs.Fostera culture of continuous improvement and innovation within the GBSteam.Build strong relationships with BUstakeholders.Maintain a high level ofcompliance and risk management within GBSoperations.Lead by...


  • Dubai, Dubai, United Arab Emirates SAP SE Full time

    The right candidate for this position should have a strong understanding of enterprise architecture principles and a passion for delivering innovative solutions to our customers. As a Senior Enterprise Architect, you will be responsible for developing and implementing strategic enterprise architecture plans that align with customer business objectives,...


  • Dubai, Dubai, United Arab Emirates IFFCO Group Full time

    Support the GBS Sales strategy,ensuring alignment with the organization'sgoals.Deliver operational excellence,optimizing processes and reducing costs.Fostera culture of continuous improvement and innovation within the GBSteam.Build strong relationships with BUstakeholders.Maintain a high level ofcompliance and risk management within GBSoperations.Lead by...


  • Dubai, Dubai, United Arab Emirates WSP Global Inc. Full time

    The Senior Technical Director - Building Services will play a key role in driving excellence across people management, project delivery, operational performance, client engagement, and strategic growth.About the RoleProject Delivery:Provide guidance to the teams in delivering high quality, innovative, market leading, bespoke and sustainable engineering...


  • Dubai, Dubai, United Arab Emirates Tawseel Delivery Service Full time

    At Tawseel Delivery Service, we are seeking a skilled Logistics Coordinator to join our team. As a key member of our delivery operations, you will be responsible for ensuring timely and secure deliveries to our customers.Duties & Responsibilities:DeliveriesResponsible for collecting and delivering items to customers within the designated timeframe.Maintain...


  • Dubai, Dubai, United Arab Emirates Justlife Home Services Full time

    At Justlife Home Services, we're revolutionizing the home services industry with our innovative marketplace platform. As a Quality and Operations Executive, you'll play a vital role in shaping the future of this exciting venture.Responsibilities will include overseeing service provider teams to ensure they meet professional standards through continuous...


  • Dubai, Dubai, United Arab Emirates My Delivery Services LLC Full time

    My Delivery Services LLC is looking for a talented Operations and Logistics Specialist to spearhead the growth of our Delivery Services Company in Dubai, UAE, and Abu Dhabi Branch.The ideal candidate should possess:Extensive experience in managing delivery services.A valid UAE Driving License as a valuable skillset.Pre-existing connections in the field as an...


  • Dubai, Dubai, United Arab Emirates Velo Logistics Delivery Services Full time

    We are seeking an experienced Manager Logistics Operations to join our team at Velo Logistics Delivery Services. In this role, you will be responsible for leading and managing logistics operations within Dubai and expansion to the northern emirates (AJM-SHJ-UAQ). Your primary focus will be on overseeing and directing the Rider Coordinator team, ensuring...