Team Leader

6 days ago


Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time
Job Description

**Role:** Team Leader - Alerts Screening

**Location:** Dubai JAFZA

**Job Summary:** We are seeking a highly skilled Team Leader to join our team at ADIB - Abu Dhabi Islamic Bank. The successful candidate will be responsible for screening and discounting of alerts in our digital onboarding process.

Key Responsibilities:
  • **Screening and Discounting:** Solely responsible for screening and discounting of alerts in digital onboarding process.
  • **Alert Review and Analysis:** Ensure alerts are adequately reviewed and analyzed prior to discounting or escalating to L3 for GCD review.
  • **Discounting Guidelines:** Ensure discounting of alerts is done as per GCD guidelines/Policy.
  • **SLA Adherence:** Ensure SLAs agreed with stakeholders are adhered.
  • **User Access Reviews:** Ensure user access reviews are conducted on bi-annual basis.
  • **System Enhancements:** Ensure system enhancements are developed based on detailed specifications and deployed after thorough testing.
  • **SOP Maintenance:** Ensure SOP remains current and aligned with GCD Policy and regulatory mandates.
  • **Stakeholder Meetings:** Arrange periodical review meetings with stakeholders and track action items till closure.
  • **Team Training:** Arrange periodical refresher trainings for team.
  • **Complaint Handling:** Ensure complaints received from stakeholders are acknowledged, responded and status is updated in tracker.
  • **Data Security:** Ensure access to sensitive customer data remains restricted.
Process Ownership & Control:
  • **QC Checklist Review:** Ensure QC checklist is reviewed and updated periodically to align with Policy, SOP and workflows.
  • **Understanding Gaps:** Ensure understanding gaps identified through QC are corrected through periodic refresher trainings.
  • **Error Rectification:** Ensure errors are rectified on timely basis.
  • **Incident Reporting:** Ensure incidents are reported and logged as per bank's policy.
  • **SLA & TAT Adherence:** Ensure adherence to SLA & TATs.
Team Management:
  • **Training Completion:** Ensure trainings announced by HR & adhoc assignments are completed (by the assigned onshore and offshore team) on timely basis.
  • **Regulatory Updates:** Ensure team remains updated with regulatory changes/guidelines published by GCD.
  • **Process Trainings:** Ensure process related trainings/refreshers are conducted on periodical basis.
  • **Goal Setting:** Ensure goals set-up and performance reviews are completed on time.
  • **Team Engagement:** Maintain adequate level of engagement within the team.
  • **Staff Access Alignment:** Ensure staff accesses are aligned with role requirement.
MIS & Analysis:
  • **MIS Publication:** Ensure MIS/reports are published regularly.
  • **Trend Analysis:** Conduct periodical trend analysis and share feedback with senior management and stakeholders.
  • **Data Security:** Ensure ISG guidelines on data security are adhered to and information is shared with intended recipients only.
System Enhancements:
  • **Process Automation:** Drive process automation to reduce potential errors.
  • **BRD Preparation:** Support with preparing detailed BRDs ensuring requirements of all stakeholders in the workflow are adequately documented and signed-off.
  • **UAT Conductance:** Ensure detailed E2E UAT is conducted successfully, and evidence saved prior to sign-off.
  • **Sanity Check:** Conduct sanity check post deployment.
Specialist Skills / Technical Knowledge Required for this role:
  • **Total Number of Years:** 5+

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