Customer Service Ambassador

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
Job Description

Job Summary

We are seeking a highly skilled and experienced Hostess to join our team at Rotana Hotels & Resorts. As a Hostess, you will be the first point of contact for our guests and will be responsible for ensuring that they have a warm and welcoming experience from the moment they arrive.

Key Responsibilities

  • Guest Service
    • Welcome guests to the assigned outlet and ensure that they are attended to at all times
    • Be available to answer questions and provide information about the hotel and its services
    • Assist guests with reservations and table assignments
  • Outlet Preparation
    • Set up the outlet prior to business hours, including arranging tables and chairs
    • Coordinate with the service team to ensure that the outlet is prepared for guests
  • Communication
    • Communicate effectively with guests, colleagues, and management to ensure that their needs are met
    • Be aware of all menus and promotions in the outlet and be able to recommend items to guests
  • Teamwork
    • Work collaboratively with the service team to ensure that guests receive excellent service
    • Contribute to the overall success of the outlet by being proactive and flexible
  • Quality and Safety
    • Ensure that the outlet is clean and well-maintained at all times
    • Report any maintenance or repair issues to management

Requirements

  • Education and Qualifications
    • Diploma or degree in hospitality or a related field
  • Experience
    • Previous experience in a similar role in the food and beverage department of a hotel
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Knowledge of hotel operations and procedures

Working Conditions

This is a full-time position that requires working a variety of shifts, including evenings and weekends. The successful candidate will be required to work in a fast-paced environment and will be expected to be flexible and adaptable.


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