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Customer Service Ambassador

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Select Employment Services Full time
Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team at First Select Employment Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients and customers.

Key Responsibilities
  • Initial Client Engagement: Provide introductory information to prospective and new clients, ensuring a smooth onboarding process.
  • Issue Resolution: Effectively handle complaints and inquiries, ensuring client satisfaction and resolving issues in a timely manner.
  • Follow-up and Follow-through: Regularly follow up with clients to ensure they are satisfied with our services and identify opportunities to upsell or cross-sell.
  • Product and Service Promotion: Inform clients about additional products or services that may benefit them, enhancing their overall experience.
  • Query Resolution: Determine the most effective ways to answer client queries, providing accurate and timely information.
  • Escalation and Troubleshooting: Escalate complex issues to senior team members when necessary and troubleshoot common problems with our products or services.
  • Team Collaboration: Work closely with our customer service team and other departments to find innovative solutions to client problems.
Requirements
  • Professionalism and Communication Skills: Possess excellent communication and interpersonal skills, with the ability to interact with clients in a professional and friendly manner.
  • Customer Service Experience: Have a proven track record of delivering exceptional customer service in a fast-paced environment.
  • Technical Skills: Be proficient in using CRM systems and practices, as well as the latest computer software and online tools.
  • Time Management and Multitasking: Demonstrate the ability to multitask, prioritize tasks, and manage time effectively in a dynamic environment.