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Customer Service Representative
2 months ago
Role: Customer Service Representative
Location: ADIB Branch
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at ADIB Branch. As a frontline ambassador, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients.
Key Responsibilities:
- Customer Welcome and Guidance: Welcome and greet incoming customers, inquire about their needs, and provide guidance on our services and products.
- Customer Support and Escalation: Handle customer inquiries, resolve issues, and escalate complex problems to senior staff members.
- Branch Support and Assistance: Provide support to Help Desk counters, manage queues, and ensure a smooth customer experience.
- ADIB Brand Representation: Ensure that the branch adheres to ADIB's brand guidelines and maintains a professional image.
Requirements:
- Knowledge of ADIB's Retail Banking Products and Services: Broad knowledge of ADIB's financial products and services, including alternative channels.
- Operational Policies and Procedures: Fair knowledge of ADIB's operational policies and procedures.
- Technical Skills: Excellent computer skills and knowledge of ADIB's systems and processes.
- UAE Banking Practices and Regulations: Good knowledge of UAE banking practices, regulations, and risks.
- Specialist Skills: Knowledge of Anti-Money laundering regulations, Cross Sales, and service standards.