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Supervisor of Guest Services

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International, Inc sharjah Full time
Key Responsibilities:
  • Staff Management: Oversee the recruitment, training, and development of restaurant staff to ensure they meet the highest standards of service.
  • Scheduling and Operations: Manage staff schedules, ensuring adequate coverage and minimizing labor costs. Conduct regular inspections of the kitchen to maintain high standards of hygiene and sanitation.
  • Food Safety and Quality: Oversee food preparation, presentation, and storage to ensure compliance with food health and safety regulations. Monitor inventory and ensure all food supplies and restaurant essentials are adequately stocked.
  • Customer Service: Check in with dining customers to ensure they are satisfied with their food quality and service. Monitor customer surveys to identify areas for improvement and develop strategies to enhance customer satisfaction.
  • Financial Management: Monitor the restaurant's cash flow and settle outstanding bills in a timely manner.
  • Conflict Resolution: Resolve customer complaints in a professional and courteous manner, ensuring a positive experience for all guests.