Studio Business Development Manager
1 week ago
About Us:
Trib3 is a dynamic and innovative fitness company that is revolutionizing the way people experience high-intensity interval training (HIIT) and Reformer workouts. Our mission is to build a global fitness community where everyone can belong and thrive.
About the Role:
We are seeking a highly motivated and experienced Studio Manager to lead our multi-boutique studio team. As a key member of our leadership team, you will be responsible for driving business growth, developing a high-performing team, and delivering exceptional customer experiences.
Key Responsibilities:
Studio Management & Promotion:
- Develop and implement strategies to increase productivity and studio growth.
- Establish and manage budgets, forecasting, and sales targets.
- Execute events and marketing campaigns to maximize brand exposure.
People Management:
- Build, manage, and nurture a high-performing team through training and performance management.
- Support the Assistant Manager in managing direct reports and ensuring they meet their responsibilities.
Customer Service:
- Lead by example and provide exceptional customer service in person, over the phone, and via email.
- Support the team in delivering a world-class experience to our members, resolving customer issues and complaints when necessary.
Sales Management:
- Drive a sales ethos to deliver targets and exceptional customer experiences across the studio and its offerings.
- Coach the team to deliver on studio financial targets and key performance indicators (KPIs).
- Develop strategies to engage members with ancillary service lines.
- Establish and grow relationships with relevant partners to enhance studio offerings and opportunities.
About You:
We are looking for a strong team leader with excellent communication skills, strategic, financial, and commercial acumen. You should be organized, hardworking, and attention to detail is essential. You must be motivated and driven, with a passion for fitness as a product and service.
Requirements:
- Two or more years of experience in business management or a similar role.
- Experience in developing and implementing business strategy.
- Demonstrable experience managing a budget, tracking sales and costs.
- Ability to work under pressure and motivate teams.
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