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Customer Experience Coordinator
7 days ago
IDP International Education Specialists is an Australian-listed company operating globally, serving over 50 countries worldwide.
We have a diverse team of over 7,000 people from various nationalities, ages, and cultural backgrounds.
Our customer-centric approach is driven by global technology, enabling us to offer unparalleled services that make local dreams a reality.
Job Description- Deliver exceptional customer experiences through friendly and professional interactions.
- Manage student registrations on IDP's CRM system and allocate contacts to counselors.
- Handle incoming calls and redirect them to relevant IDP staff members.
- Process and distribute messages received via the generic office email account.
- Candidates must possess strong customer service skills and excellent communication abilities.
- They should be committed to hard work and continuous learning, with effective verbal and listening skills.
- Familiarity with word processing programs at a highly proficient level is essential.