Customer Experience Manager

7 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Al Khayyat Investments (AKI) Full time
About the Role

At Al Khayyat Investments (AKI), we are seeking an experienced Customer Service Representative to join our team. This role is critical in ensuring effective communication and compliance with regulatory bodies.

Key Responsibilities:

  • Capture, collect, and organize images related to fieldwork, inspections, and service activities.
  • Prepare structured and comprehensive picture reports to document work progress and compliance.
  • Maintain a digital archive of reports for easy access and retrieval.
  • Monitor and track all communication from regulatory bodies to ensure timely responses.
  • Prepare professional and compliant responses to inquiries, requests, and notices issued by regulatory bodies.
  • Coordinate with internal teams to collect data, images, and reports needed to fulfill regulatory requests.

Requirements:

  • Bachelor's degree in Business Administration, Customer Service, Public Administration, Communications, or a related field.
  • Minimum 2-4 years of experience in a customer service or compliance role.
  • Experience working with government entities, municipalities, or regulatory bodies is highly preferred.
  • Prior experience handling reporting, documentation, and digital records management is an advantage.


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