Experience Coordinator Lead
5 days ago
Join us at Miral Experiences in the pivotal Experience Coordinator Lead role. As a key member of our operational team, you will collaborate closely with multiple departments to guarantee seamless interactions between our staff and esteemed guests.
Your Key Tasks:
- Consolidate our diverse departments' strengths to foster effortless customer engagement.
- Cultivate deep product knowledge to inform guests about our broad portfolio of activities and attractions.
- Leverage advanced transaction management techniques to boost overall business performance.
- Lead inventory replenishment initiatives with precision and timeliness.
- Fortify communication channels among all internal teams to elevate synergy and foster productive collaborations.
- Rapidly respond to guest concerns while upholding a welcoming atmosphere throughout the premises.
- Deliver warm welcomes to our patrons, guiding them effortlessly towards memorable experiences.
- Vigilantly monitor customer feedback and progressively refine existing processes to enhance quality.
Essential Skills:
- Successful completion of secondary school education or a similar degree.
- One year of experience as a frontline employee in leisure/entertainment sectors, specialising in finance-related tasks and direct human interactions.
- Robust working knowledge of MS Office suite.
- Dexterous listening capabilities to unravel intricate customer requests.
- Unique flair for negotiating sales opportunities based on customer demands.
- Excellent grasp of people dynamics and organisational principles.
- Committed to long-term career progression and punctuality.
- Clear articulation and active listening skills for presenting information precisely and promptly to respective parties.
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