Software Support Specialist

1 week ago


Dubai, Dubai, United Arab Emirates ITRADE ERP SOLUTIONS FZCO Full time

About the Role:

We are seeking a highly skilled Software Support Specialist to join our team at ITRADE ERP SOLUTIONS FZCO. As a key member of our support team, you will be responsible for providing exceptional support to our clients regarding our ERP software.

Key Responsibilities:

  • Manage large volumes of inbound and outbound calls in a timely manner, ensuring that client queries are resolved efficiently.
  • Follow established communication scripts to handle various topics and provide accurate information to clients.
  • Identify clients' needs, clarify information, research every issue, and provide solutions and/or alternatives to meet their requirements.

Requirements:

  • Relevant experience in ERP software support, with a strong understanding of inventory management and accounting software.
  • Thorough knowledge of SQL Server and its applications.
  • Excellent communication skills, with the ability to communicate effectively in English.
  • Ability to work under deadlines and prioritize tasks efficiently.
  • Strong multitasking skills and a team player attitude.

What We Offer:

  • A competitive salary package, commensurate with experience.
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.


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