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IT Support Specialist

2 months ago


Dubai, Dubai, United Arab Emirates NAFFCO GROUP Full time
Job Summary

About the Role:

We are seeking a highly skilled IT Support Specialist to join our team at NAFFCO GROUP. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring that their IT needs are met efficiently and effectively.

Key Responsibilities:

  1. Respond to and resolve technical issues in a timely and professional manner.
  2. Diagnose and troubleshoot hardware and software problems.
  3. Install and configure software and hardware as needed.
  4. Provide excellent customer service and communication skills to ensure a positive user experience.
  5. Stay up-to-date with the latest industry trends and technologies to improve overall IT support capabilities.

Requirements:

  1. Minimum 2 years of hands-on experience in IT support.
  2. Strong knowledge of Windows 10, Outlook, Exchange, and Active Directory.
  3. Excellent written and verbal communication skills.
  4. Experience with ITSM tools and ITIL processes.
  5. Basic understanding of IP protocols.
  6. Office 365 and Google Suite (Workspace) Administration experience.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.