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Front Office Team Member

2 weeks ago


Dubai, Dubai, United Arab Emirates Premier Inn Hotels LLC Full time

About the Position:

This is an exciting opportunity to join our dynamic Front Office team as a Reception and Reservations Specialist. As a key member of our team, you will play a vital role in ensuring the smooth operation of our reception area and delivering exceptional service to our guests.

Responsibilities:

  • Provide warm and welcoming service to our guests, visitors, and suppliers.
  • Manage guest-related queries and provide information on promotions, room prices, activities, and events.
  • Process payments and manage cash handling procedures accurately and efficiently.
  • Build long-term relationships with corporate clients to drive repeat business.
  • Monitor online guest feedback and identify areas for improvement.
  • Perform general office duties including correspondence, emails, and filing.
  • Maintain stock levels of supplies and stationery.
  • Communicate effectively with other departments on guest requests and complaints.

Skills and Qualifications:

  • Customer-focused attitude with excellent communication skills.
  • Attention to detail with the ability to work under pressure.
  • Teamwork and adaptability.
  • Organizational and time management skills.
  • Ability to deliver exceptional customer service.

Benefits:

  • A competitive salary package.
  • Comprehensive benefits package including medical insurance.
  • Opportunities for career growth and development.