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Front Office Team Member
2 weeks ago
About the Position:
This is an exciting opportunity to join our dynamic Front Office team as a Reception and Reservations Specialist. As a key member of our team, you will play a vital role in ensuring the smooth operation of our reception area and delivering exceptional service to our guests.
Responsibilities:
- Provide warm and welcoming service to our guests, visitors, and suppliers.
- Manage guest-related queries and provide information on promotions, room prices, activities, and events.
- Process payments and manage cash handling procedures accurately and efficiently.
- Build long-term relationships with corporate clients to drive repeat business.
- Monitor online guest feedback and identify areas for improvement.
- Perform general office duties including correspondence, emails, and filing.
- Maintain stock levels of supplies and stationery.
- Communicate effectively with other departments on guest requests and complaints.
Skills and Qualifications:
- Customer-focused attitude with excellent communication skills.
- Attention to detail with the ability to work under pressure.
- Teamwork and adaptability.
- Organizational and time management skills.
- Ability to deliver exceptional customer service.
Benefits:
- A competitive salary package.
- Comprehensive benefits package including medical insurance.
- Opportunities for career growth and development.