Front Office Team Lead

7 days ago


Dubai, Dubai, United Arab Emirates Kerzner International Full time
About the Role:

The Front Office Team Leader plays a pivotal role in ensuring the seamless day-to-day operations of the Front Desk. Reporting to the Director of Front of House and Assistant Managers, this individual is responsible for maintaining hotel standards and providing exceptional service to guests.

Key responsibilities include supervising Front Desk colleagues, responding to guest queries, and staying up-to-date on hotel operations, services, and outlets. A strong knowledge of MS Office, Excel, and Opera is essential, as is fluency in both verbal and written English.

A minimum of two years' experience in a five-star environment is required, with pre-opening experience considered an advantage. Supervisory experience is a plus.



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