Senior Leader of Global Support Operations

1 week ago

Dubai, Dubai, United Arab Emirates Canonical Full time
About the Role

This senior leadership position reports directly to the Vice President of Global Support and has executive visibility as a key leader in Canonical.

Location: This role will be home-based in the Americas or EMEA.

Key Responsibilities
  1. Collaborate with department leadership to shape long-term strategies for the department, driving business growth and operational excellence.
  2. Develop and manage key performance indicators (KPIs) at the organisational and team levels, ensuring data-driven decision-making.
  3. Prioritise growth initiatives and safeguard current operations, ensuring seamless execution and minimal disruption.
  4. Manage the strategic agenda of the leadership team, fostering a culture of collaboration and innovation.
  5. Lead leadership team meetings, facilitating open dialogue and driving consensus.
  6. Establish and maintain a strong, candid team dynamic, promoting productive and professional communication.
  7. Serve as a strategic advisor, confidant, and proxy for the Vice President of Global Support, providing expert guidance and support.
  8. Clarify and oversee connection points and initiatives across departments, ensuring seamless integration and alignment.
  9. Optimise processes by identifying and addressing gaps and inefficiencies, driving continuous improvement.
  10. Travel internationally twice a year for up to two weeks for company events, representing Canonical and fostering global connections.
Requirements
  1. You are an articulate communicator and master organiser, with exceptional interpersonal and leadership skills.
  2. You have a passion for open-source software and a talent for working with brilliant people, driving innovation and collaboration.
  3. You enjoy getting all the details right and running a smooth organisation, with a focus on operational excellence.
  4. You are a proven generalist, with a keen eye for industry trends and new technologies, and a willingness to learn and adapt.
  5. You understand and value getting things done the right way, with a strong emphasis on ethics and integrity.
  6. You value soft skills and are passionate, enterprising, thoughtful, and self-motivated, with a growth mindset.
  7. You have experience working with Linux, with a preference for Ubuntu, and are familiar with public and private cloud platforms.
What We Offer

We consider geographical location, experience, and performance in shaping compensation worldwide, with a focus on fairness and equity.

We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance, with a performance-driven annual bonus.

We provide all team members with additional benefits, which reflect our values and ideals, including a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, Employee Assistance Programme, and opportunity to travel to new locations to meet colleagues.

We balance our programs to meet local needs and ensure fairness globally, with a focus on supporting the well-being and success of our team members.

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