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Guest Experience Agent

2 months ago

Dubai, Dubai, United Arab Emirates Novotel Bogor Golf Resort & Convention Center Full time

Job Summary

We are seeking a skilled and customer-focused Customer Service Representative to join our team at Novotel Bogor Golf Resort & Convention Center. As a key member of our front-line staff, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.

Key Responsibilities

  • Guest Relations: Develop friendly, personalized relationships with guests to encourage loyalty and satisfaction.
  • Administrative Support: Ensure that administrative procedures do not take priority over guest relations and provide efficient and sensitive support to guests.
  • Problem Resolution: Anticipate and address guest complaints in a timely and effective manner, following up with guests to ensure that their issues have been resolved.
  • Brand Representation: Convey the Novotel brand image through your irreproachable attitude and behavior.

Requirements

  • Interpersonal Skills: Possess good interpersonal skills, be guest-oriented, and service-minded.
  • Teamwork: Demonstrate a strong team spirit and be able to work collaboratively with colleagues.
  • Communication Skills: Possess good listening skills, be able to anticipate guest needs, and have confident speaking skills.
  • Dynamic and Sales-Oriented: Be dynamic, sales-oriented, and able to work in a fast-paced environment.

What We Offer

We provide a supportive and inclusive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.