Guest Experience Ambassador
3 weeks ago
About the Role
We are seeking a highly skilled and organized Guest Relations Agent to join our team at Accor. Your primary responsibility will be to provide exceptional service to our guests, ensuring their stay is comfortable and memorable.
Key Responsibilities
- Delivering Exceptional Guest Service
- Offer professional, friendly, and engaging service to our guests
- Handle guest concerns and react quickly, logging and notifying the proper departments
- Balance operational, administrative, and Colleague needs
- Operating Effectively
- Be part of the Guest Services team while ensuring all service standards are followed
- Attend regularly scheduled departmental meetings
- Follow department policies, procedures, and service standards
- Follow all safety policies
- Qualifications and Skills
- Fluency in English, and at least one additional EU language
- Excellent written and verbal communication, interpersonal, and leadership skills
- Highly organized, results-oriented, with the ability to be flexible and work well under pressure
Qualifications
- Possession of passion for guest service
- Excellent written and verbal communication, interpersonal, and leadership skills
- Highly organized, results-oriented, with the ability to be flexible and work well under pressure
- Fluency in English, and at least one additional EU language
- Able to handle a multitude of tasks and guest requests
- Knowledge of Opera or Opera cloud Property Management System an asset
- Ability to work independently and prioritize responsibilities
- Experience with a Hotel loyalty program an asset
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