Customer Experience Representative

24 hours ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

As a Guest Service Centre Agent at AccorHotel, you will be the first point of contact for our guests, setting the tone for an unforgettable experience.

Key Responsibilities:

  • Provide exceptional customer service, ensuring guests feel valued and cared for throughout their stay.
  • Promote hotel facilities and services, identifying opportunities to enhance their experience.
  • Handle telephone inquiries and messages, maintaining a professional and friendly demeanor.
  • Comply with CID department regulations, adhering to Ministry of Interior guidelines.

Requirements:

  • Service-focused personality with a positive attitude.
  • Experience working with Opera or similar systems.
  • Fluency in English and Arabic, with additional languages a plus.

Work Arrangement:

Full-time employment with AccorHotel.



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