Customer Experience Representative
24 hours ago
As a Guest Service Centre Agent at AccorHotel, you will be the first point of contact for our guests, setting the tone for an unforgettable experience.
Key Responsibilities:
- Provide exceptional customer service, ensuring guests feel valued and cared for throughout their stay.
- Promote hotel facilities and services, identifying opportunities to enhance their experience.
- Handle telephone inquiries and messages, maintaining a professional and friendly demeanor.
- Comply with CID department regulations, adhering to Ministry of Interior guidelines.
Requirements:
- Service-focused personality with a positive attitude.
- Experience working with Opera or similar systems.
- Fluency in English and Arabic, with additional languages a plus.
Work Arrangement:
Full-time employment with AccorHotel.
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