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Sales Team Lead
2 months ago
Job Summary:
The Sales Team Lead - Department Manager will be responsible for leading the sales team in achieving sales targets and providing exceptional customer service. This role will involve managing the sales floor, implementing sales strategies, and ensuring a high standard of customer focus.
Key Responsibilities:
- Customer Service:
- Lead by example and ensure that sales staff greet and approach customers to offer assistance.
- Implement a high standard of customer focus through timely and effective resolution of customer queries in line with company policy.
- Proactively meet with customers to discuss their shopping experience and provide feedback and support to the Sales Manager in possible customer service improvement.
- Monthly monitoring of mystery shopper feedback, addressing all key areas of concern.
- Commercial Performance:
- Ensure achievement and maximization of department sales through regular monitoring of sales and department specialists.
- Drive department KPIs, Average Transaction Value, and Basket Size.
- Maximize sales per sq. m. through effective management of sales versus space.
- Offer and Merchandising:
- Ensure high retail standards are maintained through daily opening and closing checklist and implementation of necessary actions in-store in a timely manner.
- Ensure 100% compliance to latest RPVM standards through effective product display in accordance with defined standards, appropriate management of damaged items, and correct replenishment levels.
- Ensure highest standards of health and safety are maintained in the department.
- Work in closer collaboration with the Sales Manager on all products with respect to price, quality, and customer feedback.
- Ensure Sales and Promotions for the department is driven as per the Trading Calendar effectively with appropriate focus on sales of discontinued products.
- Ensure Min/Max quantities and Furniture Matrix for all products with accurate information is maintained on the Store Inventory Management system.
- Ensure 100% representation of Klines in department through close collaboration and regular feedback to the In-Store Retail Logistics Manager.
- Inventory and Loss Prevention:
- Ensure regular cycle count for the department in line with the Company guidelines.
- Ensure that Shrinkage for the department is within the defined norms and agreed standards.
- Visual Merchandising:
- Ensure effective display of top sellers and slow sellers to improve sales contribution.
Requirements:
The ideal candidate will have excellent leadership and communication skills, with a proven track record of achieving sales targets and providing exceptional customer service. They will be able to work effectively in a fast-paced environment and have a strong understanding of sales strategies and customer service principles.