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Technical Support Specialist

2 months ago

Dubai, Dubai, United Arab Emirates Udacity Full time

Job Summary: We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Udacity. As a Session Lead, you will play a critical role in providing world-class technical support to our learners in their Nanodegree journey.

About the Role:

  • Technical Expertise: You will be responsible for managing weekly Connect sessions with students, creating session agendas and notes, and coordinating between students and the Udacity Connect team.
  • Communication Skills: You will need to have strong interpersonal skills, public speaking skills, and the ability to communicate complex technical concepts to students.
  • Student Support: You will be responsible for reporting student attendance and progress to the Mentor's dashboard, communicating with students on our community platform, and conducting weekly check-ins with students on their progress.

Why You'll Love This Role:

  • Make a Difference: As a Session Lead, you will have the opportunity to make a meaningful impact on the lives of our students and contribute to their success in their Nanodegree journey.
  • Stay Up-to-Date: You will have the chance to stay updated with the latest in cutting-edge technologies and be part of a vibrant, international student community.
  • Additional Income: You will have the opportunity to earn additional income while working on a part-time, independent contractor basis.

Requirements:

  • Technical Competence: You will need to have technical competence in AI Fundamentals, AI System Architectures, AI Model Performance Measurement, Ethics in AI, and Creating an AI Roadmap.
  • Experience: You will need to have at least 2 years of working experience related to the above skillsets.
  • Education: A graduate from the AI for Business Leaders Nanodegree Program is an added plus.