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Coffee Connoisseur and Customer Service Specialist

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Novotel Full time

Job Summary:

We are seeking a skilled Barista to join our team at Novotel. As a Barista, you will be responsible for providing exceptional customer service and ensuring a high-quality beverage experience for our guests.

Key Responsibilities:

  • Customer Service: Greet customers, provide drink menus, and answer questions regarding ingredients and beverage options.
  • Order Taking: Take orders accurately and efficiently, paying attention to details such as coffee blend, dairy, and sugar ratios.
  • Sales and Upselling: Promote special items and ensure that customers are aware of our beverage lists and promotions.
  • Quality Control: Maintain a clean and organized workspace, adhering to all safety and sanitation policies when handling food and beverage.
  • Teamwork: Collaborate with colleagues to ensure seamless service and a positive guest experience.

Requirements:

  • Communication Skills: Possess excellent interpersonal and problem-solving abilities, with a focus on providing exceptional customer service.
  • Attention to Detail: Demonstrate the ability to work well under pressure in a fast-paced environment, maintaining a calm and courteous demeanor at all times.
  • Teamwork: Show a willingness to work collaboratively as part of a team, contributing to a positive and productive work environment.