CCTV Monitoring Specialist

3 weeks ago

Dubai, Dubai, United Arab Emirates AccorHotel Full time

The CCTV Operator will be responsible for monitoring and operating all systems within the control room in a professional and efficient manner. This includes ensuring the integrity, accuracy, and confidentiality of all information gained, in compliance with AccorHotel quality standards and legislation.

Key Responsibilities:

  • To operate and monitor all systems within the control room, ensuring that all work is undertaken in compliance with security operating procedures, legislation, and AccorHotel code of practice/ethics.
  • To liaise with the police service providers and internal concerned departments to ensure the appropriate use of the system.
  • To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
  • To record all events and actions taken in a clear, legible, and accurate written occurrence book, supported by the dedicated standards format.
  • To provide an efficient and courteous radio and telephone answering service, and deal efficiently with all inquiries.
  • To report equipment failure to the security supervisor to maximize operation of the system.
  • To maintain a secure system for providing data, in accordance with the regulations set up by the Department of Protective Systems (Dubai Police), and to ensure the security of the control room and equipment is maintained at all times.
  • To maintain the provision of information required by the security director and assistant security director, and to assist the monitoring of the CCTV system, in accordance with DPS regulations and the continuity and admissibility of evidential material.
  • To support the security director and assistant security director by providing monitoring of the maintenance agreements, to ensure full provision of the system.
  • To be aware of your responsibilities in terms of health and safety, including appropriate health and safety training.
  • To ensure that you approach your duties, taking into consideration AccorHotel's gentle service.
  • To conduct regular checks on all field officers, to assure they are alert and carrying out their duties efficiently and effectively.
  • To assist in conducting investigations, and prepare accompanying investigation reports for cases which occur within the hotel, involving:
    • Criminal acts, losses, or accidents caused to lives and properties.
    • Staff misconduct.
    • Cases affecting guests or staff, that are of concern to management.
  • To conduct surveillance of hotel staff:
    • To ensure that they abide by House Rules.
    • To keep a tag on movements of staff who are classified as suspects under investigations.
  • To keep peace and order within the premises of the hotel, in dealing with criminals, trespassers, or difficult characters.
  • To keep the Security Manager and assistant security director constantly posted on all matters of security interest, affecting the hotel and the department.
  • To conduct regular and periodical checks, and take immediate follow-up action on all systems, including the CCTV system.
  • To attend meetings and in-service training, conducted by the department.
  • The CCTV system operates 24 hours a day, 365 days a year. As such, the CCTV Operator will be required to operate on a shift basis, to provide full cover for the scheme.

Qualifications:

PERSONAL ATTRIBUTES

  • Good written and verbal communication skills.
  • Computer literate.
  • Must be able to maintain confidentiality at all times.
  • Understanding and ability to work in a multicultural environment, tactfully and effectively.

EXPERIENCE

  • Minimum 2 years experience in a similar capacity, in a 5-star hotel.
  • Knowledge of operation of the CCTV system.
  • DPS CCTV Operator License.

Remote Work:

No

Employment Type:

Full-time

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