Cluster Manager
7 days ago
The Act Hotel is seeking a highly skilled and experienced Cluster Manager - Food and Beverage to join our team. As a key member of our management team, you will be responsible for the overall management of our Food and Beverage operations across multiple outlets.
Key Responsibilities:- Operations Management:
- Develop and implement effective operational strategies to ensure smooth functioning of all Food and Beverage outlets.
- Monitor and analyze sales, revenue, and expenses to identify areas for improvement and implement corrective actions.
- Ensure compliance with health, safety, and sanitation regulations.
- Staff Management:
- Supervise and provide guidance to Food and Beverage staff, including wait staff, bartenders, kitchen staff, etc.
- Assist in recruiting, training, and evaluating Food and Beverage personnel.
- Foster a positive work environment and ensure high levels of staff morale and motivation.
- Handle any staff-related issues or conflicts in a timely and professional manner.
- Customer Service:
- Maintain high standards of customer service and guest satisfaction across all Food and Beverage outlets.
- Address guest complaints or concerns promptly and effectively.
- Implement strategies to enhance the overall guest experience and promote repeat business.
- Revenue Maximization:
- Collaborate with the Food and Beverage Manager to develop and implement sales and marketing strategies to maximize revenue.
- Monitor inventory levels and control costs by minimizing wastage and implementing efficient inventory management practices.
- Identify opportunities for upselling and cross-selling to increase average check value.
- Quality Control:
- Ensure consistency and quality of food and beverage offerings across all outlets.
- Conduct regular inspections and quality audits to maintain high standards of cleanliness, hygiene, and presentation.
- Work closely with the kitchen team to develop and update menus based on customer preferences and market trends.
- Financial Management:
- Assist in preparing and managing budgets for Food and Beverage operations.
- Monitor financial performance against budget and take corrective actions as necessary.
- Analyze financial reports and make recommendations for cost-saving initiatives and revenue-generating opportunities.
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