Patient Experience Coordinator
3 weeks ago
Job Summary:
NMC Hospital is seeking a highly skilled and compassionate Customer Care Executive to join our team. As a key member of our customer service team, you will be responsible for providing exceptional patient experience and ensuring that every interaction with our hospital is positive and memorable.
Key Responsibilities:
- Greet patients and their families, and determine the nature of their inquiry.
- Provide information and assistance to patients, and refer them to the appropriate contact within the organization or elsewhere.
- Advocate for patients' and their families' rights and responsibilities, confidentiality, information, and education.
- Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
- Communicate all information to the Floor Supervisor on a daily basis.
- Ensure that each person receives outstanding customer service by providing a friendly environment, timely and prompt assistance, and optimizing waiting time.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
- Ability to maintain confidentiality and handle sensitive information.
- High school diploma or equivalent required; degree in a related field preferred.
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