Patient Experience Coordinator

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Hospital Full time

Job Summary:

NMC Hospital is seeking a highly skilled and compassionate Customer Care Executive to join our team. As a key member of our customer service team, you will be responsible for providing exceptional patient experience and ensuring that every interaction with our hospital is positive and memorable.

Key Responsibilities:

  • Greet patients and their families, and determine the nature of their inquiry.
  • Provide information and assistance to patients, and refer them to the appropriate contact within the organization or elsewhere.
  • Advocate for patients' and their families' rights and responsibilities, confidentiality, information, and education.
  • Develop and maintain a feedback and complaint procedure for customers to use and receive redressal.
  • Communicate all information to the Floor Supervisor on a daily basis.
  • Ensure that each person receives outstanding customer service by providing a friendly environment, timely and prompt assistance, and optimizing waiting time.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; degree in a related field preferred.


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic International Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Mediclinic International. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our medical staff.Main ResponsibilitiesCoordinate patient scheduling and registration...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic Middle East Management Services FZ LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Patient Care Coordinator to join our team at Mediclinic Middle East Management Services FZ LLC. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesCoordinate patient scheduling...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Coordinator to join our team at Sheikh Shakhbout Medical City - SSMC. As a key member of our healthcare team, you will be responsible for ensuring seamless patient access and registration processes.Key ResponsibilitiesMaintaining a Professional ImageOur ideal candidate will...

  • Care Coordinator

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Full time

    Job SummaryWe are seeking a highly skilled Care Coordinator to join our team at NMC Healthcare. As a key member of our healthcare team, you will play a vital role in ensuring the seamless coordination of patient care.Key ResponsibilitiesCommunication and Resource Provision: Develop and maintain effective relationships with patients, caregivers, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    Job Title: Registration and Scheduling CoordinatorWe are seeking a highly organized and detail-oriented Registration and Scheduling Coordinator to join our team at Sheikh Shakhbout Medical City - SSMC. In this role, you will be responsible for ensuring seamless patient registration and scheduling processes.Key Responsibilities:Professional Attitude and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City Full time

    Job SummaryWe are seeking a highly skilled and dedicated Staff Nurse to join our team at Sheikh Shakhbout Medical City. As a key member of our nursing staff, you will be responsible for providing high-quality patient care and ensuring the smooth coordination of nursing services.Key Responsibilities:Coordinate and deliver direct patient care, taking into...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    Overview:In this role, you will play a crucial part in the healthcare delivery process by collaborating with a diverse team of professionals to ensure optimal patient outcomes. Key Responsibilities:- Coordinate with a multidisciplinary team and accredited healthcare providers to facilitate high-quality patient care.- Under the supervision of the Senior Case...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates NMC Healthcare Ltd Full time

    Job Summary:NMC Healthcare Ltd is seeking a skilled and compassionate Healthcare Professional to join our team as a Patient Care Coordinator. In this role, you will be responsible for providing high-quality patient care and coordinating with our medical team to ensure the best possible outcomes.Key Responsibilities:Assess and Identify Patient Needs: Conduct...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medi Clinic Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Administrator to join our team at Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates. As a Patient Administrator, you will play a critical role in improving the overall quality of patient care by efficiently managing patient appointment scheduling, registration, and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sheikh Shakhbout Medical City - SSMC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Sheikh Shakhbout Medical City - SSMC. As a Patient Access Representative, you will play a critical role in ensuring a smooth and efficient patient experience.Key ResponsibilitiesMaintaining a Professional Attitude and AppearanceOur ideal candidate...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Mediclinic Middle East Management Services FZ LLC Full time

    Main Purpose of JobTo enhance the overall quality of patient care by efficiently executing all aspects of the patient administrator role.Key ResponsibilitiesTo effectively and efficiently manage the patient appointment scheduling and registration process.To effectively and efficiently manage the medical insurance process and other related tasks.Effectively...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Amana Healthcare Full time

    About the RoleAmana Healthcare is seeking a skilled and compassionate Healthcare Support Specialist to join our team. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesCompliance and QualityEnsure adherence to Amana Healthcare's policies, procedures, and standards, while...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Asterix Communications Full time

    Job SummaryAsterix Communications seeks a highly skilled Clinical Resource Nurse to join our team. As a key member of our nursing staff, you will be responsible for planning, directing, and coordinating daily patient care activities to ensure safe, effective, and high-quality care.Key ResponsibilitiesPatient Care Coordination: Develop and implement patient...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Asterix Communications Full time

    {"h3": "Clinical Resource Nurse Job Description"} As a Clinical Resource Nurse at Asterix Communications, you will play a vital role in ensuring the delivery of high-quality patient care. Your expertise will be sought after by nursing units, and you will be responsible for providing guidance and support to nursing staff. Key Responsibilities: Patient...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Cleveland Clinic Abu Dhabi Full time

    About the RoleCleveland Clinic Abu Dhabi is seeking a highly skilled and compassionate Oncology Palliative Care Nurse Coordinator to join our team. As a key member of our interdisciplinary team, you will play a vital role in providing exceptional patient care and support to individuals with cancer and their families.Key ResponsibilitiesAdmission and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Medi Clinic Full time

    Job SummaryWe are seeking a highly skilled and dedicated Registered Nurse to join our team at Mediclinic Airport Road Hospital in Abu Dhabi, United Arab Emirates. As a Registered Nurse, you will play a vital role in providing and coordinating patient-centric and evidence-based nursing care.Key ResponsibilitiesDeliver Quality Patient CareCollaborate with the...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates OMNIA GROUP Full time

    Job Title: Registered NurseJob Summary:We are seeking a skilled and compassionate Registered Nurse to join our team at OMNIA GROUP. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and ensuring the well-being of our patients.Key Responsibilities:1. Provide direct patient care, including assessing and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates MEDICLINIC Full time

    Job SummaryWe are seeking a highly skilled Quality and Patient Safety Manager to join our team at MEDICLINIC.The successful candidate will be responsible for coordinating continuous quality improvement of systems and procedures, guiding business unit preparation for regulatory and accreditation compliance related to quality and patient safety, and monitoring...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates ACCESS PARTNERS Full time

    Key Responsibilities:Conduct thorough patient assessments to identify areas requiring nursing intervention and develop personalized care plans.Deliver high-quality nursing care, including feeding, hygiene, and medication administration, to promote patient well-being and independence.Collaborate with patients and their families to establish and achieve care...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Cleveland Clinic Abu Dhabi Full time

    Job SummaryCleveland Clinic Abu Dhabi is seeking a highly skilled Oncology Palliative Care Nurse Coordinator to join our team. As a key member of our multidisciplinary team, you will play a vital role in providing exceptional patient care and support to individuals with life-limiting illnesses.Key ResponsibilitiesAdmission and Assessment: Complete timely...