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Customer Service Manager
1 week ago
We are seeking a highly skilled Customer Service Manager to join our team at Dalkia US Chillers. As a key member of our billing operations, you will be responsible for providing exceptional customer service and resolving client inquiries related to billing and payments.
The ideal candidate will have a strong understanding of accounting principles and excellent communication skills to manage billing inquiries, process payments, and ensure accurate financial records.
Key Responsibilities:- Manage and resolve customer inquiries related to billing and payments in a timely and efficient manner.
- Process invoices, payments, and adjustments accurately and within agreed timelines.
- Research and investigate billing discrepancies to identify and resolve issues promptly and accurately.
- Maintain up-to-date records of customer accounts and transactions.
- Collaborate with the accounting department to ensure accurate financial reporting and compliance with accounting policies and regulations.
- Implement effective collection strategies to reduce outstanding receivables and improve cash flow.
- Prepare and provide regular reports on billing activities and collection progress to management.
- Assist in the continuous improvement of billing and collection processes to enhance efficiency and customer satisfaction.
- Minimum 2 years of experience in customer service, ideally in a billing or collections environment.
- Strong understanding of basic accounting principles, including accounts receivable, payable, and invoicing processes.
- Excellent written and verbal communication skills in English.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.