Service Delivery Expert

4 days ago


Dubai, Dubai, United Arab Emirates EXEED UAE Full time
About Us

We are a dynamic and innovative dealership in Dubai, committed to providing exceptional customer experiences. Our team is passionate about delivering top-notch service and ensuring customer satisfaction.

Job Summary

We are seeking a Client Engagement Manager to join our team. The successful candidate will be responsible for managing customer relationships, resolving complaints efficiently, and enhancing the overall delivery experience.

Key Responsibilities
  • Manage customer relationships and resolve issues promptly and professionally.
  • Ensure timely follow-ups and communicate effectively with customers and internal stakeholders.
  • Prepare and submit weekly leads reports to track performance and identify areas for improvement.
  • Collaborate with the sales team to streamline operations and ensure smooth execution of tasks.
  • Develop and implement strategies to improve customer satisfaction and engagement.
Requirements
  • Proven experience in customer-facing roles, preferably in the automotive industry.
  • Excellent communication and interpersonal skills to handle customer interactions effectively.
  • Fluency in Arabic is preferred for better customer and stakeholder engagement.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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