Guest Relations Executive

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Accor Full time
Job Description

Job Title: Guest Relations Executive Russian Speaker

Job Summary:

We are seeking a highly skilled Guest Relations Executive who is fluent in Russian to join our team at Accor. As a Guest Relations Executive, you will be responsible for providing exceptional service to our guests and ensuring their overall satisfaction.

Key Responsibilities:

  • Provide exceptional service to guests and maintain the overall efficiency of standards set.
  • Respond to any questions, needs, and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction.
  • Anticipate and respond to guests' needs and requirements.
  • Actively listen and resolve guests' complaints.
  • Oversee and coordinate all arrivals and departures of special guests (VIPs).
  • Coordinate and manage communication between guests and staff.
  • Promote all amenities, conveniences, and programs offered.

Qualifications:

  • Relevant experience as Guest Relations or similar is an asset.
  • Diploma/BS degree in hospitality management, business administration, or related field.
  • Proficiency in English.
  • German or Russian is a must.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Highly responsible and reliable with a professional presentation.


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