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Customer Experience Associate

1 week ago

Dubai, Dubai, United Arab Emirates Richemont Full time
Job Overview

We are seeking a Customer Experience Associate to join our team. As a key member of our Client Services department, you will be responsible for delivering exceptional client experiences and driving business growth.

Responsibilities
  • Support the Client Services Project Manager in implementing CS strategies and policies.
  • Brief boutique teams on CS updates and manage tools.
  • Collaborate with call center and technical partners.
  • Implement new CS procedures in boutiques and maintain/improve existing service offers.

Requirements
  • Create spreadsheets in Excel and presentations in PowerPoint.
  • PREFERRED SAP experience and knowledge of watchmaking and jewelry techniques.
  • Excellent interpersonal skills, empathy, and confidence.