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Customer Experience Associate
2 weeks ago
We are seeking a Customer Experience Associate to join our team. As a key member of our Client Services department, you will be responsible for delivering exceptional client experiences and driving business growth.
Responsibilities
- Support the Client Services Project Manager in implementing CS strategies and policies.
- Brief boutique teams on CS updates and manage tools.
- Collaborate with call center and technical partners.
- Implement new CS procedures in boutiques and maintain/improve existing service offers.
Requirements
- Create spreadsheets in Excel and presentations in PowerPoint.
- PREFERRED SAP experience and knowledge of watchmaking and jewelry techniques.
- Excellent interpersonal skills, empathy, and confidence.