Financial Crime Prevention Specialist
7 days ago
Zurich Insurance is seeking a highly skilled Financial Crime Prevention Administrator to join our team. As a key member of our organization, you will play a critical role in maintaining the highest standards of financial integrity and compliance.
Key Responsibilities- Target Achievement: Set and achieve targets to maintain productivity, efficiency, and quality standards, ensuring seamless delivery of services to our customers.
- Customer Focus: Meet the requirements of our customers, build, and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
- Team Collaboration: Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, working collaboratively across all operational areas.
- Query Resolution: Take personal responsibility for resolving basic queries from customers and agents, ensuring timely and effective resolution.
- Continuous Improvement: Support identifying and taking forward continuous improvement opportunities and challenge BAU processing when required.
- RCA Frameworks: Manage RCA frameworks by liaising with various teams and analyzing the RCA, implementing solutions to drive improvements.
- Escalation Management: Take ownership of any escalations and complaints that are sent by the RM, processing where client calling is involved and completing the task end-to-end.
- Audit Compliance: Complete all assigned audit actions, or all requested audit activity, accurately and on time.
- Productivity and Quality: Take ownership of meeting productivity and quality targets, prioritizing your own workload within guidelines to meet deadlines/SLAs without compromising on quality.
- Education: Bachelor's degree preferred (or equivalent), and 2 or more years of experience in a related field.
- Industry Knowledge: Understanding of the Insurance Industry and employees' benefits.
- Cultural Awareness: Previous experience working within an international and diverse cultural organization would be beneficial.
- Technical Skills: Familiarity with accounting packages/online banking systems.
- Analytical and Problem-Solving: Analytical and problem-solving mindset.
- Accuracy and Attention to Detail: Accuracy and attention to details.
- Relationship Building: Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
- Organizational Skills: Effective personal organization and planning skills.
- Technical Proficiency: Intermediate knowledge of Microsoft office packages – Word, Excel, and PowerPoint.
- Communication Skills: Excellent communication skills both written and verbal in English.
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