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Guest Service Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates 协 Full time
Job Responsibilities
  • Confirm reservations and assign rooms, issuing and activating room keys as needed.
  • Process various payment types, including room charges, cash, checks, debit, or credit cards.
  • Answer and process guest calls, messages, requests, questions, or concerns in a timely and professional manner.
  • Cover the coordination of housekeeping tasks, tracking room readiness for check-in, and communicating parking procedures to guests.
  • Run daily reports on arrivals, departures, and special requests, ensuring accuracy.