Guest Services Representative

6 days ago


Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

We are seeking a highly organized and detail-oriented individual to join our Front Office team as a Concierge Associate. This role involves providing exceptional customer service and ensuring that every guest has a memorable experience.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing professional and friendly service to guests, exceeding their expectations.
  • Maintaining effective communication with all related departments to ensure smooth service delivery.
  • Staying up-to-date with hotel services and local information to provide expert advice to guests.
  • Ensuring that guest luggage is handled efficiently and professionally.
  • Handling messages, mail, and packages for guests and employees in a timely and professional manner.


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