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Guest Services Manager

2 weeks ago

Dubai, Dubai, United Arab Emirates Rotana Hotels Full time
We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Guest Services Manager, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as:

1. Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and any allied information.
2. Actively elicit guest feedback and preferences regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction.
3. Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
4. Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately.
5. Responsible for the efficient, clean, safe, and hygienic upholding of all front office areas.
6. Assure compliance and coordination of guests' needs, requests, and personal preferences.
7. Organise and implement all special needs, personal preferences, and amenity distribution in accordance with the department's standards.

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