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Guest Experience Associate

2 weeks ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

We are looking for a talented Guest Experience Associate to join our concierge team at Mandarin Oriental Hotel Group Limited. As a key ambassador for our brand, you will play a vital role in delivering memorable guest experiences that leave a lasting impression.

Key Responsibilities:
  • Build strong relationships with guests, understanding their preferences and tailoring service to meet their individual needs.
  • Proactively anticipate and address guest concerns, ensuring swift resolution and maximum satisfaction.
  • Develop and maintain accurate knowledge of local attractions, restaurants, and activities, providing expert recommendations to guests.
  • Maintain effective communication with colleagues and management, ensuring seamless service delivery and guest satisfaction.

Benefits: As a member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for career growth and development.