Hotel Rooms Operations Lead

1 week ago


Sharjah, Sharjah, United Arab Emirates Marriott International Full time
Job Summary

Key Responsibilities:

  1. Lead a team of hospitality professionals to deliver exceptional guest experiences and drive revenue growth.
  2. Collaborate with Front Office, Engineering, and Housekeeping departments to ensure seamless operations and high-quality service.
  3. Develop and implement strategies to improve guest satisfaction, employee engagement, and financial performance.
  4. Monitor compliance with Marriott International's standards and procedures.
  5. Recruit, train, and develop a high-performing team to meet business objectives.
Requirements
  1. Education and Experience:
  • High school diploma or equivalent; 4 years of experience in hospitality, customer service, or a related field.
  • OR
  • 2-year degree in Hospitality, Business Administration, or a related field; 2 years of experience in hospitality, customer service, or a related field.
Core Work Activities
  1. Leading the Rooms Operations Team:
  • Translate departmental goals into team objectives and track progress.
  • Create a positive work environment that fosters motivation, empowerment, and teamwork.
  • Develop and implement plans to address areas for improvement and capitalize on strengths.
  • Verify team capabilities to meet expectations.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assist employees in understanding guest needs and exceeding expectations.
  1. Managing Property Rooms Operations:
  • Assist in managing the execution of all operations in the rooms area departments.
  • Implement Marriott International's second effort and recovery plan.
  • Publish guest satisfaction results in a timely manner, including guest feedback forms and comment cards.
  • Address employee concerns proactively.
  • Extend professionalism and courtesy to employees at all times.
  • Communicate and update goals and results with employees.
  • Meet with staff on a one-to-one basis semiannually.
  • Assist in teaching the team to schedule against guest and hours/occupied room goals.
  • Perform hourly job functions as needed.
  1. Managing and Monitoring Activities that Affect the Guest Experience:
  • Understand Marriott International's service culture.
  • Provide excellent customer service by being approachable and available for all guests.
  • Strive to continually improve guest and employee satisfaction.
  • Address guest concerns proactively.
  • Extend professionalism and courtesy to guests at all times.
  • Respond timely to customer service department requests.
  • Verify that all team members meet hospitality requirements.
  1. Managing Profitability:
  • Assist in performing the annual Quality audit with the General Manager and Regional Director.
  • Verify that a viable key control program is in place.
  • Review financial statements, sales, and activity reports to measure productivity and goal achievement.
  • Strive to maximize the financial performance of the department.
Conducting Human Resources Activities
  1. Recruitment and Development:
  • Interview and assist in making hiring decisions.
  • Receive hiring recommendations from team supervisors.
  • Verify that orientations for new team members are thorough and completed in a timely manner.
  • Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
  • Verify that property policies are administered fairly and consistently.
  • Celebrate successes and publicly recognize the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



  • Sharjah, Sharjah, United Arab Emirates accor hotel Full time

    Key Responsibilities:Greeting Guests and Responding to Queries: Provide a warm welcome to guests and respond promptly to their inquiries, ensuring a positive and courteous experience.Housekeeping and Maintenance: Maintain the cleanliness and organization of guest rooms, including changing bed linens, making beds, and replenishing bathroom amenities.Public...


  • Sharjah, Sharjah, United Arab Emirates al corniche hotel Full time

    Key Responsibilities:Pre-Surgical Preparation: Ensure operating rooms are thoroughly prepared for surgical procedures, including setup and sterilization of equipment and instruments.Supply Management: Maintain adequate stock levels of surgical supplies and equipment, ensuring timely replenishment as needed.Patient Preparation: Assist in preparing patients...


  • Sharjah, Sharjah, United Arab Emirates al corniche hotel Full time

    Key Responsibilities:Pre-Surgical Preparation: Ensure operating rooms are thoroughly prepared for surgical procedures, including setup and sterilization of equipment and instruments.Supply Management: Maintain adequate stock levels of surgical supplies and equipment, ensuring timely replenishment as needed.Patient Preparation: Assist in preparing patients...


  • Sharjah, Sharjah, United Arab Emirates Marriott international Full time

    Key Responsibilities:Leadership and Team Management: Oversee and direct personnel, including front desk staff, housekeeping, and food and beverage employees, to ensure seamless hotel operations.Performance Evaluation and Development: Regularly assess employee performance, provide constructive feedback, and implement training programs to enhance customer...


  • Sharjah, Sharjah, United Arab Emirates Royal Continental Hotel Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at the Royal Continental Hotel. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service delivery.Key ResponsibilitiesSupervise and Train Housekeeping StaffLead and motivate a team of...

  • Laundry Attendant

    5 days ago


    Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Job Summary:We are seeking a highly organized and detail-oriented Laundry Attendant to join our team at Rotana Hotel Management Corporation. As a Laundry Attendant, you will play a critical role in ensuring the cleanliness and quality of our hotel's linens and uniforms.Key Responsibilities:Adhere to Hotel and Laundry Department Policies: Ensure that all...

  • Laundry Attendant

    2 weeks ago


    Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Job Summary:We are seeking a highly skilled Laundry Attendant to join our team at Rotana Hotel Management Corporation. As a Laundry Attendant, you will be responsible for ensuring that all laundry operations are carried out efficiently and effectively.Key Responsibilities:Adhere to Hotel and Laundry Department Policies: Ensure that all laundry operations are...


  • Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Rotana Hotel Management Corporation. The successful candidate will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are clean and well-maintained.Key ResponsibilitiesIssue...


  • Sharjah, Sharjah, United Arab Emirates Marriott International, Inc sharjah Full time

    Key Responsibilities:Guest Check-in/Check-out: Ensure seamless arrival and departure experiences for guests, verifying their identities and processing payments.Reservation Management: Effectively manage online and telephonic reservations, ensuring accurate room assignments and special requests are met.Payment Verification: Verify guests' payment methods...


  • Sharjah, Sharjah, United Arab Emirates Royal Continental Hotel Full time

    Role OverviewThe Housekeeping Supervisor at the Royal Continental Hotel plays a crucial role in maintaining the highest standards of cleanliness and service within the establishment.Key ResponsibilitiesTeam Leadership: Oversee and mentor the housekeeping team to uphold exceptional service quality.Quality Control: Conduct thorough inspections of guest rooms...


  • Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Rotana Hotel Management Corporation. The successful candidate will be responsible for overseeing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are clean and well-maintained.Key ResponsibilitiesIssue...


  • Sharjah, Sharjah, United Arab Emirates al corniche hotel Full time

    Key Responsibilities:Preparation of Surgical Environments: Ensure that operating rooms are meticulously prepared for surgical procedures.Equipment Sterilization: Responsible for the sterilization of surgical instruments and equipment to maintain a safe environment.Supply Management: Maintain an adequate inventory of surgical supplies to support ongoing...


  • Sharjah, Sharjah, United Arab Emirates Hotel Management and Consultancy Full time

    Job DescriptionWe are seeking a highly motivated and experienced MICE Sales Executive to join our team at Hotel Management and Consultancy. As a key member of our sales team, you will be responsible for driving business growth and revenue through effective sales strategies and customer relationships.Key ResponsibilitiesManage and execute all sales activities...


  • Sharjah, Sharjah, United Arab Emirates Marriott International Full time

    Job SummaryKey Responsibilities:Lead a team of hospitality professionals to deliver exceptional guest experiences and drive revenue growth.Collaborate with Front Office, Engineering, and Housekeeping departments to ensure seamless operations and high-quality service.Develop and implement strategies to improve guest satisfaction, employee engagement, and...


  • Sharjah, Sharjah, United Arab Emirates Marriott International, Inc sharjah Full time

    Position Overview:As a vital member of our team at Marriott International, Inc, you will play a key role in ensuring the comfort and satisfaction of our guests through effective room management.Key Responsibilities:Welcoming Guests: Provide a warm and friendly greeting to all guests and address their inquiries with professionalism.Room Preparation: Ensure...


  • Sharjah, Sharjah, United Arab Emirates Accor Hotels Full time

    Job DescriptionAt Accor Hotels, we are committed to providing exceptional service and ensuring the safety and well-being of our guests, colleagues, and visitors. As a General Maintenance Engineer, you will play a critical role in maintaining the hotel's facilities and equipment, ensuring that our guests have a comfortable and enjoyable stay.Key...


  • Sharjah, Sharjah, United Arab Emirates Al Qamar Real Estate LLC Full time

    Key Responsibilities:Guest Greeting and Check-in: Welcome guests at the hotel entrance, ensuring a warm and friendly welcome.Baggage Handling: Assist with the offloading and carrying of baggage from the car to the check-in counter, providing a seamless experience for guests.Room Assignment and Orientation: Show guests to their rooms after check-in, providing...


  • Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Key Responsibilities:Deliver Exceptional Guest Experience: Provide consistently professional, friendly, and engaging service to ensure a warm welcome and a memorable stay for our guests.Check-In and Check-Out: Efficiently process guest arrivals and departures, adhering to established standards and procedures.Room Sales and Facilities Management: Proactively...


  • Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Key Responsibilities:Deliver Exceptional Guest Experience: Provide consistently professional, friendly, and engaging service to ensure a warm welcome and a memorable stay for our guests.Check-In and Check-Out: Efficiently process guest arrivals and departures, adhering to established standards and procedures.Room Sales and Facilities Management: Proactively...


  • Sharjah, Sharjah, United Arab Emirates Rotana Hotel Management Corporation Full time

    Role OverviewThe Guest Service Agent plays a pivotal role in ensuring a memorable experience for all guests. This position requires a commitment to delivering exceptional service and maintaining the highest standards of hospitality.Key ResponsibilitiesDeliver Exceptional Service: Provide a consistently professional, friendly, and welcoming atmosphere for all...