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Rooms Operations Manager

2 months ago

Sharjah, Sharjah, United Arab Emirates Marriott International Full time
Job Summary

Key Responsibilities:

  1. Lead a team of hospitality professionals to deliver exceptional guest experiences and drive revenue growth.
  2. Collaborate with Front Office, Engineering, and Housekeeping departments to ensure seamless operations and high-quality service.
  3. Develop and implement strategies to improve guest satisfaction, employee engagement, and financial performance.
  4. Monitor compliance with Marriott International's standards and procedures.
  5. Recruit, train, and develop a high-performing team to meet business objectives.
Requirements
  1. Education and Experience:
  • High school diploma or equivalent; 4 years of experience in hospitality, customer service, or a related field.
  • OR
  • 2-year degree in Hospitality, Business Administration, or a related field; 2 years of experience in hospitality, customer service, or a related field.
Core Work Activities
  1. Leading the Rooms Operations Team:
  • Translate departmental goals into team objectives and track progress.
  • Create a positive work environment that fosters motivation, empowerment, and teamwork.
  • Develop and implement plans to address areas for improvement and capitalize on strengths.
  • Verify team capabilities to meet expectations.
  • Lead by example, demonstrating self-confidence, energy, and enthusiasm.
  • Assist employees in understanding guest needs and exceeding expectations.
  1. Managing Property Rooms Operations:
  • Assist in managing the execution of all operations in the rooms area departments.
  • Implement Marriott International's second effort and recovery plan.
  • Publish guest satisfaction results in a timely manner, including guest feedback forms and comment cards.
  • Address employee concerns proactively.
  • Extend professionalism and courtesy to employees at all times.
  • Communicate and update goals and results with employees.
  • Meet with staff on a one-to-one basis semiannually.
  • Assist in teaching the team to schedule against guest and hours/occupied room goals.
  • Perform hourly job functions as needed.
  1. Managing and Monitoring Activities that Affect the Guest Experience:
  • Understand Marriott International's service culture.
  • Provide excellent customer service by being approachable and available for all guests.
  • Strive to continually improve guest and employee satisfaction.
  • Address guest concerns proactively.
  • Extend professionalism and courtesy to guests at all times.
  • Respond timely to customer service department requests.
  • Verify that all team members meet hospitality requirements.
  1. Managing Profitability:
  • Assist in performing the annual Quality audit with the General Manager and Regional Director.
  • Verify the existence of a viable key control program.
  • Review financial statements, sales, and activity reports to measure productivity and goal achievement.
  • Strive to maximize the financial performance of the department.
Conducting Human Resources Activities
  1. Recruitment and Development:
  • Interview and assist in making hiring decisions.
  • Receive hiring recommendations from team supervisors.
  • Verify that new employee orientations are thorough and completed in a timely manner.
  • Solicit employee feedback and review employee satisfaction results to identify and address employee problems or concerns.
  • Verify that property policies are administered fairly and consistently.
  • Celebrate successes and publicly recognize the contributions of team members.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.