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Kids Club Attendant

2 months ago

Dubai, Dubai, United Arab Emirates Anantara Hotels & Resorts Full time

Job Summary

The Kids Club Attendant is a vital member of our team at Anantara Hotels & Resorts, responsible for delivering exceptional guest experiences for families and children. This role requires a unique blend of hospitality skills, child care expertise, and attention to detail.

Key Responsibilities:

  • Guest Greeting and Check-in: Greet guests and owners upon arrival, maintaining a professional, efficient, and friendly image at all times.
  • Refreshment Services: Pre-prepare owner refreshments, keep refreshment bars fully stocked, and ensure a clean and welcoming environment.
  • Environmental Maintenance: Check the presentation area, waiting lounge, and reception area to ensure they are neat and orderly at all times.
  • Communication and Support: Assist in answering a busy multi-line phone system, transfer calls, and take messages in a timely and professional manner.
  • Child Care and Supervision: Take care of guests and owners' children throughout the presentation, ensuring their safety and well-being at all times.
  • Hygiene and Sanitation: Maintain the highest standards of hygiene and sanitation in the Kids Club area.

Qualifications and Requirements:

  • Communication and Customer Service Skills: Possess excellent communication and customer service skills to deliver exceptional guest experiences.
  • Multi-tasking and Prioritization: Be able to handle multiple tasks simultaneously and prioritize duties to meet the needs of our guests.
  • Time Management and Adaptability: Demonstrate the ability to complete duties in a timely manner and adapt to a fast-paced environment.
  • Telephone Etiquette: Possess a professional telephone manner and be able to communicate effectively with guests and colleagues.
  • Education and Experience: A minimum of six months to one year of related education and training/experience, plus business and/or administrative education.