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Technical Support Engineer

1 week ago

Dubai, Dubai, United Arab Emirates ProgressSoft Full time
Job Summary

We are seeking a highly motivated Support & Implementation Engineer to join our ProgressSoft team. As a critical member of our technical support team, you will be responsible for delivering exceptional client experiences and ensuring the smooth implementation of our solutions.

Key Accountabilities:
  • Implement and support enterprise solutions across various infrastructure platforms.
  • Work closely with customers and internal teams to resolve technical issues.
  • Develop and maintain accurate technical documentation and knowledge base articles.
  • Collaborate with cross-functional teams to identify areas for process improvement.
Requirements:
  • Bachelor's Degree in Information Technology or related field.
  • Minimum 2 years experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Experience with directory services, PKI infrastructure, and object storage management.