Technical Support Engineer Emiratization Role

2 days ago


Dubai, Dubai, United Arab Emirates Transguard Workforce Solutions Full time

At Transguard Workforce Solutions, we are committed to providing innovative HR solutions to our clients. As a leading provider of technical support services in the UAE, we are currently seeking a skilled Technical Support Engineer- Emiratization to join our team.

Job Description:

This role ensures technical excellence and compliance while supporting the company's commitment to innovation and customer satisfaction. You will play a key role in providing expert technical assistance and ensuring seamless support for customers and internal teams.

Responsibilities:
  • Developing Technical Expertise: Developing technical expertise within Stores and Customer Service.
  • Collaborating with Marketing: Collaborating with Marketing and Project Management to produce high-quality technical documents.
  • Maintaining Technical Submittals: Preparing and maintaining Technical Submittals, warranties, consultant comments, and certifications.
  • Updating Critical Documentation: Updating datasheets, third-party test reports, and other critical documentation.
  • Supporting Field Teams: Supporting field teams with Bill of Quantities and Anchor/Rebar designs.
  • Managing Engineering Folder: Managing and updating the engineering folder with approvals, specifications, and datasheets.
  • Handling Certifications: Handling certification renewals (ADCE, DEWA, ADCO) and vendor list updates.
  • Providing Real-Time Support: Providing real-time technical support to customers via phone.
Requirements:
  • National with Family Book (to comply with the UAE Emiratization law).
  • Bachelor's degree in structural, civil or mechanical engineering.
  • 0-2 years of construction experience.
  • AutoCAD basic know-how.
  • Interest in solving complex engineering problems based on analytical mindset.
  • Goal achievement and solution-oriented personality.
  • Ability to work in a multicultural environment.
  • Efficient oral and written communicator in English & Arabic (written and verbal).
  • High learning agility, and willing to develop within the Engineering field.
  • Able to manage time and work without tight deadlines as needed.
  • Dubai-based or willing to relocate or commute from within the UAE.


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